Department for E-Governance at ICEGOV 2017, New Delhi, India


Dr. Shefali Virkar co-chaired Track 2: Transformation with Professor Marijn Janssen (Delft University of Technology) on Tuesday, 07 March 2017 at the recently held ICEGOV 2017 in New Delhi, India.  The Indian discussant for the track was Mr. Hariranjan Rao, Secretary to the Chief Minister & Public Service Management, Government of Madhya Pradesh (India).

The two-hour track session covered several key issues pertaining to the theory and practice of e-government at the transformation stage of Digital Governance, discussing in detail the various aspects involved in bringing about significant change at this evolutionary phase; these include technology, infrastructure, organizational behaviour, and human capability factors.

Topics presented on during this session ranged from recommendations for the appropriate deployment of Information and Communications Technologies within the Indian national context, to recent trends in public sector IT procurement in Switzerland, and also to the importance of developing comprehensive Enterprise Architecture for e-Government blueprints for national e-governance strategic initiatives.

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Peter Parycek was co-chair and moderator of the Track 4 – “Contextualization”.

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One of the papers of this track was presented by Dr. Gabriela Viale Pereira (Post-doc researcher at DUK) as a result of the “Obstacles in Government” project, co-authored by Bettina Rinnerbauer, Michael Ginner, and Peter Parycek.
The paper “Categorizing Obstacles in E-Government: Formal and Informal” aims at shedding light on obstacles hindering mainly e-government implementation from two perspectives: the supply- and the demand-side of e-government services. The contribution to research is seen in summarized insights into what obstacles in e-government were identified in prior research and the suggestion of a classification of obstacles into the two categories of formal and informal obstacles. Literature was reviewed following a conceptual model encompassing a merger and extension of existing approaches. A process of identifying obstacles and improving services in the form of a loop is discussed before possible future research lines will be pointed to.

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Austrian Delegation

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ICEGOV Day 3 – Invited Session

Administration Digitalization – from Austria to India

Strategic Challenges of Digitalization Government and Society by Peter Parycek, Danube University Krems

  • Current strategic E-Governance challenges for digitization of governments and administration. Transferring the administration organizations into data-driven und people-driven organizations for using the innovative potential of technology.

New Paths of Innovations – GovLab Austria by Ursula Rosenbichler, Austrian Federal Chancellery

  • Three main topics of the talk: The internal and external perception of the public sector; secondly the different roles of politics and administration and thirdly our challenges and GovLab Austria very promising solution.

From E-Government to M-Government. Digitalization Austrian Ministry of Finance by Wolfgang Ebner, Austrian Ministry of Finance

  • Overview of the digitalization within the federal government, especially the financial administration. Highlighting some lighthouse initiatives of the Ministry of finance and give more detailed information on our mobility strategy.

Digital Innovation in Parliament: Security, Mobility, Digitization, Change Management – how does it fit together? by Peter Reichstädter, Austrian Parliament

  • The Austrian parliament is moving out of its premises for renovation reasons for three years, It is a challenge but is also a chance for innovative digitization and review also the necessary (ICT-)security mechanism – out of this challenge mobility and new forms of e-participation will arise.


Peter Parycek is Professor of E-Governance and Head of the Department for E-Governance and Administration at the Danube University Krems. As a lawyer and graduate of the Master’s program Telematics, his work is at the intersection of legal policy, social and technological developments. His research and project priorities include eGovernance, eDemocracy and eGovernment.

Ursula Rosenbichler is Head of the Department III/9 (Federal Performance Management Office and Department for Public Sector Innovation) of the Austrian Federal Chancellery. Her work and teaching assignments focus on innovation and change management in the public sector, performance oriented management, data management as well as co-creation and collaboration. Ursula Rosenbichler holds a master’s degree in social economics from the University of Graz. Before joining the Austrian Federal Chancellery Ursula Rosenbichler worked as a management/public sector consultant, participated in EU-funded projects and conducted research in this field.

Wolfgang Ebner is Deputy Director of the IT Directorate of the Austrian Ministery of Finance, President of the Austrian Center for information security. Before 2012 Wolfgang Ebner had different functions within the Ausrian Ministery of the Interior. He was Adviser to the Minster of Interior for technical matters as well as international issues and Chief of staff to the Director for public security. Wolfgang Ebner studied the law and additiional studies and qualifications on information security.

Peter Reichstädter is the CIO of the Austrian Parliament; before he was working for the Federal Chancellery of the Austrian Republic in the Division for the Austrian ICT-Strategy / Department of ‘law, organisational and international issues’, which is responsible for the elaboration and coordination of the Austrian E-Government strategy within the initiatives of i2020 (ISA & ISA² program – there he was leading the focus working group on Austrias Interoperability Framework) and Digital Agenda.

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