Simplify public access to government services and information
March 2014, McKinsey & Co.
When it comes to the digital world, governments have traditionally placed political, policy, and system needs ahead of the people who require services. Mike Bracken, the executive director of the United Kingdom’s Government Digital Service, is attempting to reverse that paradigm by empowering citizens—and, in the process, improve the delivery of services and save money. In this video interview, Bracken discusses the philosophy behind the digital transformation of public services in the United Kingdom, some early successes, and next steps. An edited transcript of his remarks follows.
Read the Interview transcript at McKinsey.com
Mike Bracken is the executive director of the United Kingdom’s Government Digital Service, which has sought to simplify access to services and information through a central website, gov.uk.