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CeDEM16: Summary

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 was held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» CeDEM16 Programme
» All CeDEM16 Sessions

CeDEM16 is special as it means that we have been organising conferences on e-democracy for 10 years. During these years  changes and improvements have resulted in an increase in the quality of the conference and its outcomes. We hope you enjoyed the keynotes, the *new* Experts‘ Panel on Co-Operation, the paper sessions, workshops, the  Open Space and the PhD Colloquium at CeDEM16:

Keynotes

Keynote Hans Jochen Scholl
Profiling the Academic Domain of Digital Democracy and Government
Keynote Robert Krimmer
Is there an Estonian E-Democracy? Co-Creation in the Digital State
Keynote Mila Gascó
Co-Production and ICT-enabled Co-Production
Keynote Efthimios Tambouris
Multidimensional Open Government Data

5 questions to Peter Parycek

5 questions to Peter Parycek

Gallery

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CeDEM16 Expert Panel Discussion

Panel Discussion on „Co-Creation“ (co-operation and participation in political and administrative processes)

CeDEM16 Day 1

CeDEM16 Day 2

CeDEM16 Closing Session

CeDEM16 PhD Colloquium

CeDEM17: See you next year“

eft

5 questions to Efthimios Tambouris #CeDEM16 #video

5 questions to Efthimios Tambouris. Tambouris is from the Applied Informatics Department at University of Macedonia (GR). He held his keynote „Multidimensional Open Government Data“ at the CeDEM16 conference.

  1. Your thoughts on e-democracy and open government in a nutshell?
  2. What does open mean to you?
  3. Name a good practice in e-democracy or open government?
  4. Name a bad practice in e-democracy or open government?
  5. What will be discussing at CeDEM in 2016?

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

gas

5 questions to Mila Gascó #CeDEM16 #video

5 questions to Mila Gascó. Gascóis is from the Institute of Public Governance and Management at ESADE Ramon Llull University (ES). She held her keynote „Co-Production and ICT-enabled Co-Production“ at the CeDEM16 conference.

  1. Your thoughts on e-democracy and open government in a nutshell?
  2. What does open mean to you?
  3. Name a good practice in e-democracy or open government?
  4. Name a bad practice in e-democracy or open government?
  5. What will be discussing at CeDEM in 2016?

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

krim

5 questions to Robert Krimmer #CeDEM16 #video

5 questions to Robert Krimmer. Krimmer is Professor of Electronic Governance Tallinn University of Technology (EE). He held his keynote „Is there an Estonian E-Democracy? Co-Creation in the Digital State“ at the CeDEM16 conference.

  1. Your thoughts on e-democracy and open government in a nutshell?
  2. What does open mean to you?
  3. Name a good practice in e-democracy or open government?
  4. Name a bad practice in e-democracy or open government?
  5. What will be discussing at CeDEM in 2016?

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

hjs

5 questions to Hans Jochen Scholl #CeDEM16

5 questions to Hans Jochen Scholl. Scholl is full Professor in University of Washington’s Information School (US) and held his keynote at the CeDEM16 conference „Profiling the Academic Domain of Digital Democracy and Government„.

  1. Your thoughts on e-democracy and open government in a nutshell?
  2. What does open mean to you?
  3. Name a good practice in e-democracy or open government?
  4. Name a bad practice in e-democracy or open government?
  5. What will be discussing at CeDEM in 2016?

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

PAR

5 questions to Peter Parycek #CeDEM16

5 questions to Peter Parycek (Conference Chair CeDEM16, Department for E-Governance at Danube University Krems) to CeDEM16.

  1. What is CeDEM?
  2. Some thoughts on e-governance?
  3. What’s on your mind right now?
  4. What does e-participation mean to you?
  5. What will CeDEM 2026 be like? Will we be travelling to the conference by teleportation?

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

Gasco

Keynote Mila Gascó: Co-Production and ICT-enabled Co-Production #cedem16

Mila Gascó (Institute of Public Governance and Management ESADE) held her keynote „Co-Production and ICT-enabled Co-Production“ at the CeDEM16.

Foto Mila Gascó (4)Mila Gascó
Mila Gascó holds a MBA and a Ph. D. in public policy evaluation (Award Enric Prat de la Riba granted to the best Ph. D. thesis on public management and administration, given by the Escola d’Administració Pública de Catalunya in Barcelona, Spain).

Nowadays, she is a senior researcher at the Institute of Innovation and Knowledge Management and the Institute of Public Governance and Management, both at ESADE. In the latter, she is in charge of the e-governance, open government and smart cities areas of research.  For seven years, she was a senior analyst at the International Institute on Governance of Catalonia. Mila Gascó has a lot of consulting experience on the information and knowledge society as well.

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

Get access to the presentation

Open government can be defined as a transparent, collaborative and participative government, that mixes different ICT-tools in order to reach its objectives. Collaboration refers to the work of the public administration (internally and externally), which can be distinguished from participation. Social innovation is usually bottom-up led, while co-production is usually top-bottom-led. Co-production encompasses stakeholders and citizens in further developing public services (precise definition see OECD, 2011). Co-production can be shaped in co-commission over co-design, co-delivery and co-assessment.

Co-production, open innovation, ICT-enabled Co-production

Co-production is linked to open innovation: Based on Chesbrough, the open-innovation concept has been applied on the private sector. Approaches to apply this concept on the public sector were needed. Open Innovation means searching for solutions outside of organisational boundaries (Mergel and Desouza).

We used to co-produce before, but ICT makes it different nowadays and links it to open innovation. What has changed is the citizen-centricity. Public services can be made more efficient, but they will only be more effective if citizens’ opinions are taken into account.

Radical improvement of public services

If we take into account that co-production is about collaboration and that co-production makes things more effective, we can get improvement, but not radical improvement, if ICTs play a marginal role and there is a low involvement. If ICT is adopted in the public sector, there is the technocratic paradigm of e-government, when the involvement is low and the role of ICT is central. When a high level of involvement interacts with a high importance of technology, radical service improvement through open and inclusive e-governance, will be possible.  (Cucciniello & Nasi 2015)

Co-production-example

As example of using open data, developing apps and engaging people, inter alia rodalia.info (Spain) can be mentioned. Rodalia asks citizens and organisations to help identifying potential terroristic actions or related suspenses. Public administration can’t monitor everything, therefore, they co-produce.

Co-production can be seen in the actual building of an app (using open data to build the app) or also in using citizen feeds in order to make the app very useful.

Co-production from a historical perspective

We have always co-produced. Otherwise it would be impossible to deliver some services: A co-produced service is f.i. taking out garbage to make the collection and removal of garbage possible.

Factors influencing ICT-enabled co-production

Factors that influence ICT-enabled co-production (Voorberg et al. 2014, Cucciniello & Nasi, 2015) are

  • Organizational factors: A risk averse administration culture, the preparedness for participation (hierarchy? bureaucracy?) and an open attitude (The leadership decides to co-produce, but who really co-produces? The persons who undertake the role of co-producers shall have an open attitude too.) play a crucial role for co-production.
  • Citizens’ behaviour: People need to feel heard and want to improve things, which is why it should be made transparent, what contribution was helpful for what step or how their contribution was taken into account.
  • ICT factors

Summary

  • Not everyone wants or knows how to co-produce.
  • Co-production is not for free, it involves especially the resources of time and money.
  • Often, the process is much more important than the outcome itself. After a co-production process, we will come up with more empowered people.
  • Co-production does not need ICT, but the latter will speed up the co-production process.
  • ICT-enabled co-production is contextual, over all in organisation and design.

Further Information about Mila Gascó: http://www.esade.edu/research-webs/eng/igdp

Tambouris

Keynote Efthimios Tambouris: Multidimensional Open Government Data #cedem16

Efthimios Tambouris held his keynote „Multidimensional Open Government Data“ at the CeDEM16.

Tambouris-profilEfthimios Tambouris
Efthimios Tambouris is an Associate Professor of „Information Systems and eGovernment“ at the Department of Applied Informatics at the University of Macedonia, Thessaloniki, Greece. Before that, he served at Research Centers CERTH/ITI and NCSR ‘Demokritos’ and the ICT Industry. Dr. Tambouris holds a Diploma in Electrical Engineering from the National Technical University of Athens (NTUA), Greece, and an MSc and PhD from Brunel University, UK. During the last sixteen years he has initiated, coordinated and participated in numerous EU-funded research projects mainly in the field of eGovernment. He is an expert for the European Commission and CEN. He is co-chair of the IFIP International Conference on eParticipation (ePart) and has more than 150 scientific publications.

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

Get access to the presentation

Efthimios Tambouris, Applied Informatics Dpt at University of Macedonia (GR), on „Multidimensional Open Government Data“

There are various open data portals and a lot of conceptual research has been conducted. When examining data portals, it becomes apparent, that the vast majority of the data are numbers (demographic, statistical data etc.). Statistical analyses, visualisations and the development of apps are possible.

What’s new in the OGD portals environment?

New is the fact, that one has access to so much data. Searching for international data might though be not too easy, because this would have to be done using different data portals. Looking at internet usage vs. individuals’ level of internet skills reveals certain correlations. To take one example, data.gov.uk was selected with the objective to get data on unemployment. This showed, finding the data even on only one data portal can be quite difficult, as the result were over 1000 excel files, which would have to be all opened manually. Data being located in excel or csv files and being distributed makes reaching good results challenging.

Usually, being provided only with a number doesn’t suffice to understand its meaning, as it is dependent on the context as f.i. what is measured and to what place the measurement – which is expressed through the number – refers.

Introducing Data Cubes

Statistical data can be compared to data cubes encompassing different dimensions. To stick to the example, such a dimension could be the age of a person if we deal with the issue of unemployment. Data can be rolled up or drilled down (in the sense of summarizing and climbing up a hierarchy or reducing a dimension on the one hand or going down a hierarchy), diced and also sliced, as is shown visually.

One challenge is the knowledge necessary for expanding cubes with data of different cubes. These different cubes could encompass the same dimensions, but comprise different measures.

Open Cube

The research project Open Cube deals with the question of how publishers can publish their content in cubes and how users can make use of it.

Finding data stored in different countries’ portals

Through the internet, within one’s working environment a SPARQL query can be issued and an answer is transferred, provided that the data is stored in the RDF-format. This can also be applied with different sources, which would solve the problem of linking open data portals. With reference to Tim Berners Lee’s 5-star model, a portal publishing data in RDF should be assigned with four stars, while providing Linked Open Data is seen as 5-star-procedure. The RDF Data Cube Vocabulary allows to model multi-dimensional data as RDF-graphs.

Expander suggests improvements

There is a need for tools in order to start with your own data if you want to create statistical cubes and there are lots of tools, starting from XLS and CSV. New is the expander, which was added to the cube structure and the data (table view). A compatibility-check is done by the software and makes suggestions to supplement the data with f.i. newer data on the same issue. The tool supports different visualisation techniques and enables f.i. comparisons of data of the same topic from different regions (as f.i. employment data).

 

See http://opengovintelligence.eu/

Further Information about Efthimios Tambouris: http://uom-gr.academia.edu/tambouris

Information Visualization for the People #cedem16

The focus of this track was to show which and how different datasets can be used to create information visualization and simulation of the political discourse.

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

Information Vizualization for the people

Chair: Florian Windhager

      • Innovating Good Regulatory Practice Using Mixed-Initiative Social Media Analytics and Visualization (Victoria Lemieux)
      • Supporting Cognition in the Face of Political Data and Discourse: A Mental Models Perspective on Designing Information Visualization Systems (Günther Schreder, Florian Windhager, Michael Smuc and Eva Mayr)
      • Current Barriers to Open Government Data Use and Visualization by Political Intermediaries (Jérôme Brugger, Marianne Fraefel, Hansjakob Fehr, Daniel Schöneck, Christoph Stähli Weissbrod and Reinhard Riedl)

Innovating Good Regulatory Practice Using Mixed-Initiative Social Media Analytics and Visualization (Victoria Lemieux)

IV

This presentation discussed the availability of big data and its opportunities to use innovative analytics and technologies. It was shown how big data can be visualized in different government contexts. The focus was summarized on two challanges: regulatory impact assessment, as well as on information processing support on rulemaking. The application of a novel big data analytics framework – Mixed-Initiative Social Media Analytics (MISMA) – will address these two rulemaking challenges.
Presentation slides

Supporting Cognition in the Face of Political Data and Discourse: A Mental Models Perspective on Designing Information Visualization Systems (Günther Schreder, Florian Windhager, Michael Smuc and Eva Mayr)

cedem16_mentalmodels

During the presentation of the paper examples for information visualizations were shown. How  users react to information and data – how they react and interact with it and make sense of abstract data through the use of visual interfaces, or so called mental models. These mental models are an emerging topic for research on the comprehension and designing process in information visualization. Different design features can accomplish this in the field of political communication and its complex data.

Presentation slides

Current Barriers to Open Government Data Use and Visualization by Political Intermediaries (Jérôme Brugger, Marianne Fraefel, Hansjakob Fehr, Daniel Schöneck, Christoph Stähli Weissbrod and Reinhard Riedl)

cedem16_OGD.jpg

The aim of the research was to rise the role and the importance of open governement data vizualisations – its promise, potential, ecosystems, political intermediaries, as well as barriers. Actions suggested to increase the use of data and visualisation include the offering and support not only for data but also it’s processing, statistical analysis and visualisation. It was pointed out that there is furhter research in standardisation for visualisation processes with the aim to provide intermediaries with professional visualization at lower prices is an important aspect.
Presentation slides

Workshop: Virtual Research Environments #cedem16

In the afternoon of CeDEM16, three workshops took place, of which I participated in the Virtual Research Environments one.

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

Workshop: Virtual Research Environments

  • Virtual Research Environments: Obtaining New Insights by Sharing Open Data for Interdisciplinary Research Purposes (Anneke Zuiderwijk, Marijn Janssen, Keith Jeffery, Daniele Bailo and Yi Yin)

The workshop dealt with virtual research environments and issues of data sharing in such environments.

Virtual research environments (VRE) and related theories are already used in different projects, e.g. ENVRI bringing together research environments in the domain of environmental science, or ELIXIR, a distributed infrastructure for life-science information. Those do not allow for interdisciplinary research. Researchers often want to conduct multidisciplinary research with open research data often face a number of problems in existing research environments: data context (how is data usually collected in another domain), data heterogeneity, user experiences, or fast changes to datasets.

The workshop was for potential users of open data research environments. The VREa4EIC project is developing a reference architecture. It aims at f.i. increasing the usability of VRE, to increase the quality of user experiences and to improve contextual awareness and interoperability. What is wanted is a kind of information pool.

Privacy by Design-related issues are that often data is collected from individuals, and privacy is a complex construct interpreted differently among countries and cultures. Big data is always a threat to privacy. Also: was consent given to share information? Who owns the data? Do you have the tools to anonymize? How does anonymization work? Can it never be traced back?

A challenge of the researcher sharing data is also trust in users: Do you think the user can interpret the data in the right way and has the skills and capabilities for handling the data.

The workshop part discussed requirements of VREs and possible scenarios based on open data, e.g. mass migration in Europe, the oganization of a music festival in Vienna, or studying the effects of pollution on cancer.

scholl-cedem16

Hans Jochen Scholl in 10 sentences: Keynote, expectations, vision of the future and #cedem16

CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

Before we begin, we ask our keynote-speakers Mila Gasco, Robert Krimmer, Hans Jochen Scholl, Efthimios Tambouris to ten sentences around their keynote, expectations and their vision of the future.

» More about the CeDEM16

Jochen_portrait_2015Hans Jochen Scholl
Hans Jochen Scholl is a Full Professor with tenure in the University of Washington’s Information School (Seattle, WA). In his public sector-related research Dr. Scholl’s special interests include smart governance, disaster sciences, interoperability, and information artifact evaluation in government. He served as President of the Digital Government Society from 2010 to 2011 and serves as Chair of the IFIP Working Group 8.5 (Information Systems in Public Administration). Dr. Scholl chairs the Electronic Government Track at the Hawaii International Conference on System Sciences (HICSS) and co-organizes the European IFIP EGOV conferences. He also supervises the maintenance of the Electronic Government Reference Library (EGRL), which is chartered to identify and include all peer-reviewed English-language publications on electronic government worldwide.

Hans Jochen Scholl in ten sentences: What are the main assets of your keynote, expectations and your vision of the future? #cedem16

This keynote inspects various defining aspects of the conjoined and overlapping academic study domains of e-government and e-participation. For the most part, this talk is introspective from an academic domain perspective. It addresses questions such as:

  • What disciplines are engaged?
  • What are the most prevalent topics and research problems?
  • Where are the academic centers of gravity in this domain?
  • What are the accepted standards of inquiry?
  • What are the most highly rated publication outlets?
  • Who are the main players?
  • How is the domain growing?
  • Why is the domain growing so quickly (and so healthily)?
  • What is the Electronic Government Reference Library (EGRL)?
  • Why is the EGRL so important?
  • What are the challenges and opportunities in hiring, tenure, and promotion in the study domain?
  • And, where do we go from here?

The keynote will primarily appeal to scholars; however, practitioners will also take away important information on the inner workings of academia, in general, and the e-government/e-participation domain, in particular.

Social Media, Public Administration and Citizen Engagement #cedem16

Thursday, 19. May 2016

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

Social Media, Public Administration and Citizen Engagement

Chair: Fiorella De Cindio

An Examination of Online Electoral Campaigning in Tanzania (Deodatus P. Shayo, Norbert Kersting)

The presentation builds on a PhD project in Tanzania about the online electoral campaigning in the presidental election. Participation can be seen as invited or invented space (which would be a bit of a different connotation between top-down and bottom-up classifications).  Different tools and activities can be classified into directdemocratic, demonstratie, representative, and deliberative (or blended) participation. The global south has advanced some of the social innovations.

In Tanzania, internet users are 11.3 million (2014), while mobile subscription is 34 million out of a 50 million population. In the 2015 Tanzanian election, three out of eight candidates used Facebook.

Candidates who did not have Facebook pages for campaigning received lower votes than those who did not use it, however, this might also relate to bigger parties or other factors.  Also, Facebook is not (yet?) the most important media in Tanzania. In an election in Uganda, they closed the internet on the day of the elections out of fear of negative commenting.

(Related literature: Kersting 2013: Online participation. From invented to invited space. In: IJEG 2013. Basically the paper includes the term „demonstrative participation“ into other classifications.)

Social Media in Local Administration: An Empirical Study of Twitter Use in Flood Management (Panom Gunawong and Nantapong Butakhieo)

Flooding is an yearly event in Bangkok. Social media has been studied in the context of disaster management (f.i. Lindsay 2011: The benefits of social media in disaster management: an organizational perspective). Effective flood management needs co-creators sharing information and coordinated collective action. With view to Twitter, the quality of tweet messages in crucial. Trust and value in tweet content can create engagement among users and in the community. To adopt Twitter for flood management a suitable framework for the content is required. The account examined (@BKK_Best) showed more activity in some months. The reply rate was zero, and had less engagement with followers. They adopted Twitter mainly as a one-to-many tool. Future research will focus on a mixed-method approach (interviews) and the integration of Twitter with other social media.

Normalization Versus Equalization Effects of the Internet for Political Parties: Singapore’s General Election 2015 as a Case Study (Tan Tarn How, Tng Ying Hui, Andrew Yeo)

The less press and personal freedom people have, the more attractive the Internet becomes as a safe site for anti-government political expression. Since 2011 a lot of parties started using social media. Normalization theory means that the online world operated the same way as the offline word. In the study, the 5 largest poitical parties and their FB and party websites were examined (2011-2015). The biggest party apparently called social media the „World Wild West“ of media (in 2013). Some parties declined re quantitity of postings, some increased. Analyzing activity and usage of FB features, the PAP party was the most active with most followers and most content. Concluding, social media requires monetary investment. The PAP party knew how to use Facebook and the website to its advantage, and digital consultants helped in doing so. The use of social media did not translate into votes. Even though more social media users had made up their minds on whom to vote for later than non-social media users, most had cast a mental note before Nomination day. Social media does have some effect, but whether it translates into votes, it is not yet certain.

Social Media Activism in Post-Euromaidan Ukrainian Politics and Civil Society (Alexander Ronzhyn)

Why is the Ukraine a valuable case? Due to ongoing conflict, a big population size and people actively using social media. The paper analyed 38 FB public pages and 17 FB groups, using Veghs typology of online activism that distinguishes awareness/advocacy, organization/mobilization and action/reaction. Analysis also comprised political affiliation of groups: most were neutral to the government. Some example about the rise of social media for activism in the Ukraine were: The Minister of Emergency Situations Z. Shkiryak resigned after social media oppression. Another case of influence of social media on politics is the LGBT anti-discrimination bill in November 2015. Furthermore, the rise of Facebook political bots shows the importance of social media.

 

milagasco-cedem16

Mila Gascó in 10 sentences: Keynote, expectations, vision of the future and #cedem16

CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th at the Danube University Krems.

Before we begin, we ask our keynote-speakers Mila Gasco, Robert Krimmer, Hans Jochen Scholl, Efthimios Tambouris to ten sentences around their keynote, expectations and their vision of the future.

» More about the CeDEM16

Foto Mila Gascó (4)Mila Gascó
Mila Gascó holds a MBA and a Ph. D. in public policy evaluation (Award Enric Prat de la Riba granted to the best Ph. D. thesis on public management and administration, given by the Escola d’Administració Pública de Catalunya in Barcelona, Spain).

Nowadays, she is a senior researcher at the Institute of Innovation and Knowledge Management and the Institute of Public Governance and Management, both at ESADE. In the latter, she is in charge of the e-governance, open government and smart cities areas of research.  For seven years, she was a senior analyst at the International Institute on Governance of Catalonia. Mila Gascó has a lot of consulting experience on the information and knowledge society as well.

Mila Gascó in ten sentences: What are the main assets of your keynote, expectations and your vision of the future? #cedem16

  1. More and more, public administrations are forced to co-produce
  2. Co-production does not need ICT but ICT facilitate and speed up the processes of co-production
  3. ICT-enabled co-production is meaningful in the framework of open government
  4. Co-production has mainly to do with one of the three open government dimensions: collaboration
  5. Open data and social media are important tools to do co-production
  6. A co-production process is an open innovation process
  7. Co-production can be related to open services
  8. ICT-enabled co-production can be analyzed according to two criteria: ICT role in the process and citizens’ level of involvement
  9. Two sets of factors influence co-production: organizational factors and citizens factors
  10. ICT-enabled co-production is also influenced by the ICT factor
future-law-banner-2016v1 (1)

Stanford Law School invites Peter Parycek as a speaker to their annual FutureLaw Conference

On May 20, the Stanford Center for Legal Informatics will host the CodeX fourth annual FutureLaw conference, focusing on how technology is changing the landscape of the legal profession, the law itself, and how these changes impact us all.

The panel “E-Government” will feature discussions on how governments around the world are investing heavily in technology to improve their efficiency, accessibility and transparency. What areas hold the biggest opportunities? What do you need to know about innovating in the government space?

We will keep you informed!

For more information about the conference, see http://conferences.law.stanford.edu/futurelaw2016/
Preview panel E-Government: https://law.stanford.edu/2016/05/09/futurelaw-e-government/

Connected Smart City #cedem16

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

Connected Smart City

  • Smart Government – The Potential of Intelligent Networking in Government and Public Administration (Jörn Von Lucke)

Smart world is the intelligently networked world. Using smart object and combine them to smart ecosystems is also known as the internet of things. This is also known as industry 4.0 and the government has to react on it. What will government 4.0 or smart government look like? Smart is often not used in the context of ICT, but this context becomes increasingly relevant, as we refer to intelligent networking. The new government also needs smart civil servants, and their role must be defined. Now is the time to envision the next step in ICT penetration. …

 

E-Democracy and E-Participation #cedem16

This track offered insights into different forms of eDemocracy and eParticipation at the CeDEM16 Conference.

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

[Slideshare]

E-Democracy and E-Participation

  • A Review of Introducing Game Elements to eParticipation (Sarah-Kristin Thiel)
  • Civicracy – Establishing a Competent and Responsible Council of Representatives Based on Liquid Democracy (Reinhard Hainisch, Alois Paulin)
  • Styles of Online Participation in the Monza Participatory Budgeting (Stefano Stortone, Fiorella De Cindio)
  • Scaling Up Democracies with E-Collecting? (Uwe Serdült, Fernando Mendez, Maya Harris and Hyeon Su Seo)

A Review of Introducing Game Elements to eParticipation (Sarah-Kristin Thiel)

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What is the status and the challange of of eParticipation? It seems the engagement rate has not been increased and the challanges are to activate and engage the people to long-term participation. Gamification can encourage and increase the usage of different systems. Different groups can be attracted through gamification, like young or less interested people. But do we want to gamifiy democracy? The critique is, that it is not a bridge builder for everybody. The clue is to have different strategies e.g. challanges, incentives and point systems to increase eParticipation. Even if game aspects are not „reaching“ everybody they can serve as additional motivatians.
Presentation slides

Civicracy – Establishing a Competent and Responsible Council of Representatives Based on Liquid Democracy (Reinhard Hainisch, Alois Paulin)

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What is the motivation for eParticipation and how can we bring together citizens and politicians? Civicracy follows the core principles of liquid democracy and enables collaborative decision-making. Civicracy constrains the liquidity of vote delegation through a algorithm of representation and it focusses on the liquid-democratic constitution of a council of representatives.

Styles of Online Participation in the Monza Participatory Budgeting (Stefano Stortone, Fiorella De Cindio)

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It can be shown, that participation is changing. A case of an initiative in the city of Monza according to Participatory Budgeting was presented, by using an analytic framework. The results showed that there is still a big number of people who are participating offline and that there are gender differences due to participation activities.
Presentation slides

Scaling Up Democracies with E-Collecting? (Uwe Serdült, Fernando Mendez, Maya Harris and Hyeon Su Seo)

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There are different participatory instruments in Switzerland which allow citizens to put new issues on the policy agenda. The focus of the research was to classify them into three basic categories: 1) petition 2) agenda initiative and 3) citizens‘ initiative. E-collecting mechanism can depend on the specifity of used instruments (policy impact of an instrument), as well as the insitutionalisation of the instrument (new, old). Cases from e.g. Finland, Latvia, Switzerland, show different systems for e-collecting.
Presentation slides

Workshop: Identity Management (ÖSD) #cedem16

We know your password! Do you?

In an afternoon workshop at CEDEM16 on identity management by the ÖSD (Austrian State Printing House), an overview on biometric authentication – not only as technologies valid for electronic participation.

These technologies usually develop exponentially. In the first phase of „deceptive disappointment“, nobody really believes in the technology, only after a tipping point is reached. From there, development usually is fast, reaching either a. disruptive stress or b. the level of opportunity (a development that can be compared to the one of the digital camera).

This is a questionnaire for participants, which you are also welcome to fill out: http://bit.ly/1XlVvxC

Below a summary of the workshop.

What’s wrong with passwords?

There are three factors relevant in authentication: a. I know something (f.i. password) b. I have something (hardware token or mobile) c. I am something (f.i. biometrics). If more of these factors are needed, we call it multi-factor authentication (known already from Google). (mehr …)

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Efthimios Tambouris in 10 sentences: Keynote, expectations, vision of the future and #cedem16

CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

Before we begin, we ask our keynote-speakers Mila Gasco, Robert Krimmer, Hans Jochen Scholl, Efthimios Tambouris to ten sentences around their keynote, expectations and their vision of the future.

» More about the CeDEM16

Tambouris-profilEfthimios Tambouris
Efthimios Tambouris is an Associate Professor of „Information Systems and eGovernment“ at the Department of Applied Informatics at the University of Macedonia, Thessaloniki, Greece. Before that, he served at Research Centers CERTH/ITI and NCSR ‘Demokritos’ and the ICT Industry. Dr. Tambouris holds a Diploma in Electrical Engineering from the National Technical University of Athens (NTUA), Greece, and an MSc and PhD from Brunel University, UK. During the last sixteen years he has initiated, coordinated and participated in numerous EU-funded research projects mainly in the field of eGovernment. He is an expert for the European Commission and CEN. He is co-chair of the IFIP International Conference on eParticipation (ePart) and has more than 150 scientific publications.

Efthimios Tambouris in ten sentences: What are the main assets of your keynote, expectations and your vision of the future? #cedem16

  • In my keynote, I will present multidimensional open data and, hopefully, I will convince CEDEM participants on their importance.
  • I will illustrate that most open data are actually statistical data thus can be considered as multidimensional open data.
  • This suggests that knowledge accumulated during the last decades on data warehouses, OLAP operations, business intelligence and the like can be actually reused with open data while new opportunities exist.
  • I will claim that a precondition for all these to happen is to model open data using appropriate technologies, such as the RDF data cube vocabulary.
  • I expect that participants will appreciate the potential of further exploiting multidimensional open data.
  • My vision is a world of distributed but connected open data that are machine-understandable and thus can be logically perceived by users as a single, local database.
  • This will enable performing a variety of analyses for many difference purposes, from commercial to scientific.
  • A new world of data-driven opportunities might become possible using multidimensional open data!
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Panel Discussion on “Co-Creation” #CeDEM16

CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

Panel Discussion on “Co-Creation” (co-operation and participation in political and administrative processes)

Panel experts


Ursula Rosenbichler: Our department is currently dealing with the largest change processes, affecting 140.000 civil servants. We would like to address those changes with Wirkungsorientierter Verwaltungsführung (a concept tightly related to evidence based policy making).  We think this is the way out to address the major challenges such as the complexity in policy fields, the dilemma of economic growth vs. environment pollution or the aging society. The administration is repeatedly asking itself:

  1. How will we be able to provide services at the same quality level in the future?
  2. How can we tap innovation circles in the area of tension between flexibility vs. stability?
  3. How can the administration meet the growing expectations of citizens to cooperate and co-create?

The administration is expected to meet these challenges without additional financial resources. We will not remain successful if we give answers from the past. A promising solution to these challenges are innovation labs. Therefore we created Govlab Austria, an entity founded between the Austrian Chancellery and Danube University Krems. The aim was to create a free sphere between academia, society, and economy to develop sustainable solutions. Crucial factors will be:

  1. Overcome boundaries set by rules and regulations;
  2. Create experiments without the fear to be showcased when something fails;
  3. Do things in a different way.

  (mehr …)

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Robert Krimmer in 10 sentences: Keynote, expectations, vision of the future and #cedem16

CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

Before we begin, we ask our keynote-speakers Mila Gasco, Robert Krimmer, Hans Jochen Scholl, Efthimios Tambouris to ten sentences around their keynote, expectations and their vision of the future.

» More about the CeDEM16

krimmer-tRobert Krimmer
Robert Krimmer is Full Professor of e-Governance within Ragnar Nurkse School of Innovation and Governance at the Faculty of Social Science, in Tallinn University of Technology, Estonia. He is focusing on electronic participation and democracy, as well as e-voting, the transformation of the public sector, and all issues further developing a digital society. Associate Editor of the international scientific journal Government Information Quarterly (GIQ) where he is in charge of participation issues. He has been one of the lead experts for the Council of Europe Ad-Hoc Committee on Electronic Democracy and drafted Annex 1 of the CoE Recommendation (2009)1 on e-Democracy. Teaching on e-Governance, e-Democracy, incl. e-Participation and e-Voting as well as End-User Management Information Systems at Tallinn University of Technology, University of Applied Sciences Hagenberg, Danube University Krems, and WU Vienna University of Economics and Business. Mentor of more than twenty graduation theses. Author and/or editor of ten books/special issues of scientific journals. Author of some 80 international scientific articles. He has been cited some 640 times with an Hirsch index of 13 according to Google Scholar.

Robert Krimmer in ten sentences: What are the main assets of your keynote, expectations and your vision of the future? #cedem16

Estonia is known for being an e-everything country, some call it E-Estonia and probably rightly so, in particular due to its achievements in the area of e-voting being the only country worldwide to offer an Internet voting channel in all of its legally binding elections to all eligible voters. Similarly the aspirations of Estonia were also to build an e-democracy, where a number of attempts have been undertaken to build e-democracy instruments also in the area of e-participation. In the presentation we will analyse what forms and aims co-creation in public administration can take and see how successful Estonia has been to build an e-democracy.

The presentation will show what is necessary to build a functioning e-democracy and its relation to other parts of the digital eco-system.

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Keynote Robert Krimmer: Is there an Estonian E-Democracy? Co-Creation in the Digital State #cedem16

Robert Krimmer held his keynote „Is there an Estonian E-Democracy? Co-Creation in the Digital State“ at the CeDEM16.

krimmer-tRobert Krimmer
Robert Krimmer is Full Professor of e-Governance within Ragnar Nurkse School of Innovation and Governance at the Faculty of Social Science, in Tallinn University of Technology, Estonia. He is focusing on electronic participation and democracy, as well as e-voting, the transformation of the public sector, and all issues further developing a digital society. Associate Editor of the international scientific journal Government Information Quarterly (GIQ) where he is in charge of participation issues. He has been one of the lead experts for the Council of Europe Ad-Hoc Committee on Electronic Democracy and drafted Annex 1 of the CoE Recommendation (2009)1 on e-Democracy. Teaching on e-Governance, e-Democracy, incl. e-Participation and e-Voting as well as End-User Management Information Systems at Tallinn University of Technology, University of Applied Sciences Hagenberg, Danube University Krems, and WU Vienna University of Economics and Business. Mentor of more than twenty graduation theses. Author and/or editor of ten books/special issues of scientific journals. Author of some 80 international scientific articles. He has been cited some 640 times with an Hirsch index of 13 according to Google Scholar.

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

Get access to the presentation

Is there an Estonian E-Democracy? Co-Creation in the Digital State

Estonia, a country with a population of 1,3 Million and a size of over 45.000 square kilometers, has used an opportunity to start from the scratch. Originally, it was intended to use digital means instead of paper based processes. Estonia’s schools and government organisations are 100% connected and ICT equipped. Programming is part of the syllabus of general public schools.

75% of homes have broadband access. If an amount of more than 400 Euros shall be transferred electronically, the digital ID will always be required. Apart from online tax declarations, Estonia also promotes electronic voting. Estonia is called a digital state, “E-stonia” is almost a branding of a nation. The understanding of data protection in Austria and in Estonia is completely different.

What is co-creation?

The general idea of involving citizens to building public services (co-creation) can be defined as the involvement of citizens in the initiation and/or the design process of public services in order to (co)create beneficial outcomes. So, citizens may have an idea or be involved in implementing a project. Citizens as co-initiators points to them having an idea and the public hand implementing the project. Citizens can also be co-designer or co-implementers.

Factors influencing co-creation and its outcomes

Factors influencing co-creation on governmental side encompass aspects like the attitude of public officials. On the citizen side, the attitude and experience of citizens towards participation amongst others is important.

Outcomes of co-creation can be suggestions for improving efficiency to improve new products or services, which approach originates from the economy offering “design yourself”-products online. Co-creation can have an impact on the society itself through bringing people together. Assessments before and after co-creation would be of great value.

Estonian e-democracy instruments

With the objective to strengthen effectiveness and efficiency of E-Governance encompassing e-government and e-democracy, concepts like the eID were implemented. An e-democracy instrument used in Estonia is f.i. TOM, a tool for agenda setting through citizens (which can be compared to the Austrian “Volksbegehren”). Discussions of law proposals through a consultation tool happened through Osale.ee, an improved TOM. Rahvakogu, a platform for proposals for improving laws, was initiated by the Estonian president, supported by NGOs. The co-creation within Rahvakogu was really limited.

Internet-Voting

Estonian Internet Voting is outstanding. The first e-enabled elections were done on the municipal level. Continuous improvement is necessary and it needs time to build trust. There is no co-creational aspect in internet-voting, but in the initiatives of TOM& Osale.ee, citizens were co-initiators, while in Rahvakogu, citizens were co-designers. Internet voting – in contrast to the other initiatives – is in fact used today.

Summary

To summarize, Estonia has succeeded in its nation using internet voting. Internet voting is not an e-democracy in itself, though. Estonia is a digital state, but there is a lack of participatory aspects. E-participation efforts have failed so far because of a lack of social capital or impact.

Further Information about Robert Krimmer: http://www.ttu.ee/en/?id=97678

crm-duk

6 Fragen zur Ausbildung zum/r CRM Professional an Peter Mattausch

In der Zeit von 27. – 29. April 2016 findet die Ausbildung „Customer Relationship Management“ am Department für E-Governance der Donau-Universität Krems statt. Peter Mattausch von actcon consulting (Unternehmen in Gründung) unterrichtet seit vielen Jahren die Inhalte und führt die TeilnehmerInnen zum/r CRM Professional.

Wir haben bei Peter Mattausch nachgefragt, was es mit der Ausbildung auf sich hat.

1. Wieso empfehlen Sie die Ausbildung CRM?

Diese kompakte Ausbildung vermittelt die wesentlichen Grundlagen für erfolgreiche Kundenorientierung (CRM) anhand von theoretischen Inhalten und praxisnahen Beispielen. Sowohl aus Sicht der Organisationen/Unternehmen, wie auch aus der Betrachtungsweise der Kunden/Verbraucher.

2. Was sind die Voraussetzungen und Kriterien, um den Kurs zu besuchen?

Verständnis für marktorientierte Unternehmensführung und grundsätzliches Basiswissen zum Thema Marketing, Vertrieb und Kundenservice.

3. Was lernen die TeilnehmerInnen?

Den Umgang mit Kundenorientierung (CRM) als Managementwerkzeug und den dazugehörenden Elementen wie Philosophie, Strategie, Prozesse, Mensch, Kultur und Systematik (CRM-System).

4. Seit wann gibt es diese Ausbildung und was hat sich über die Jahre verändert?

Die Ausbildung ist seit mehreren Jahren an der Donau-Universität Krems verankert und hat sich vom klassischen Software-Ansatz (CRM ist eine IT-Lösung) zur ganzheitlichen Betrachtung mit allen Kernbereichen der Kundenorientierung (CRM) gewandelt.

5. Wie haben sich die beruflichen Anforderungen an CRM-Verantwortliche in den letzten Jahren verändert?

Der CRM-Manager steht in der Verantwortung gemeinsam mit der Geschäftsleitung, Leitung Marketing, Vertrieb bzw. Kundenservice, die Mission, Vision und Strategie des Unternehmens mittels Marktpotentialen, ergo Befriedigung von Kundenbedürfnissen, nachhaltig abzusichern.

6. Was ist Ihr persönlicher Zugang zum Thema?

Kundenorientierung (CRM) als ganzheitlicher Ansatz ist im Nachfragemarkt aus meiner Sicht der wichtigste Mehrwert- und Differenzierungsfaktor und sollte in jeder Organisation/Unternehmen tief verwurzelt sein. Ganz nach meinem Motto: „Erfolg kennt keinen Zufall“.


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Link
Ausbildung zum/r CRM Professional

phdcoll

CeDEM16 PhD Colloquium

This years‘ CeDEM16 again hosted a PhD colloquium. Chaired by Anneke Zuiderwijk and with Johann Höchtl, Muneo Kaigo, Jochen Scholl, and Mila Gascó on the expert panel, the following submissions were discussed:

Rido Panjaitan: The Use of Online Spaces by Government for Enhancing Citizen  Participation: Indonesia as a Case Study

Abdul Rohman: Making the World Small: A Closed FB Group and Peace Activists in Indonesia

Maria Haberer: The Crisis of Representative Democracy: Transformation of Institutional Politics through Net-Parties and Their Use of ICTs

Rachel Khan: Tracking Typhoon Haiyan: Open Government Data in Disaster Response and Recovery

 

Gerald Wolf: Political Participation in Times of Bologna and Social Web – A Grounded Theory from a Students’ Point of View

Ann O’Brien: Public Value in eParticipation: The Mediating Role of Sense of Community

 

Yvonne Bräutigam: Reporting Science in the Digital World – Are Codes of Conducts Missing Something?

Larissa Galdino de Magalhães: Government Initiatives of E-Participation of Governments: Scenario Analysis of the Bodies and Mechanisms for Social Participation in Virtual Environments.

See the video and the research statement:

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Best Paper Award & Closing Session #cedem16

CeDEM16
CeDEM – the international Conference for e-Democracy and Open Government – brings together e-democracy, e-participation and open government specialists working in academia, politics, government and business to critically analyse the innovations, issues, ideas and challenges in the networked societies of the digital age. The CeDEM16 will be held from May 18th to May 20th 2016 at the Danube University Krems.

» More about the CeDEM16
» All CeDEM16 Sessions

https://www.facebook.com/plugins/video.php?href=https%3A%2F%2Fwww.facebook.com%2FeGovKrems%2Fvideos%2F10154031591900306%2F&show_text=0&width=560

Best Paper Award

Gerlinde presented the CeDEM16 Best Paper Prize to Rebecca Rumbul (mySopciety, UK) for her paper “ Tools for transparency? Institutional barriers to effective civic technology in Latin America“.

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Closing Session

The members of the Center for E-Governance who summarised the sessions for this blog, also presented the main issues in the CeDEM16 topics and presented some future research questions they think should be addressed

  • Bettina Rinnerbauer: Keynotes
  • Thomas Lampoltshammer: Open Data
  • Malgorzata Goraczek: Information Visualization and  E-Democracy
  • Judith Schößbock: Social Media
  • Michael Sachs: Open Collaborative Government & CeDEMAsia16

CeDEM16 Summary