Who produces the greatest amount of data? US Congress Library ? No (=the size of bacteria). Google? No (=size of a merlin bird). NSA? No (=size of a whale). It is the Federal Agencies. Alon Peled in his keynote “Wazing the Information Super Highway: Linking the World’s Open Data Resources”.

#CeDEM15 Keynote
“Wazing the Information Super Highway: Linking the World’s Open Data Resources”
Alon Peled
Associate Professor and Political Scientist at the Hebrew University of Jerusalem

All #CeDEM15 Keynotes

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Open Government practitioners love to speak of “the citizen”. But who are exactly those people? Too often, we asume that we know who they are and what they want. Engaging with them and exploring what they care about is a time-consuming process, thus we are builders, makers and creators with an insufficient knowledge who we are building and creating for. According to Jamie LaRue, the central irony of open government is that it’s often not open at all.

#CeDEM15 Keynote
“Enabling Open Government for All: A Roadmap for Public Libraries”
Theresa A. Pardo
Director of the Center for Technology in Government at the University at Albany
State University of New York

All #CeDEM15 Keynotes

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To evaluate the impact of a design, experienced-based design is needed. Marijn Janssen presents several open data solutions with experience-based design – which also means understanding what users want, making it easy for them to navigate in solutions and to get the benefits.

#CeDEM15 Keynote
“Experience-based Design in Open Government”
Marijn Janssen
Professor in ICT & Governance and head of the Information and Communication Technology (ICT)
Delft University of Technology

All #CeDEM15 Keynotes

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Enhancing Social Accountability Through ICTs: Sucess Factors and Challenges – Wairagala Wakabi, Ake Grönlund

Challenges facing ICT

Challenges facing ICT

What is the state of citizen participation in public accountability processes via Information and Communication Technologies (ICT)? Which projects use ICT to report public service delivery failures in Uganda, mainly in the education, public health and the roads sectors? Common factors of ICT use for citizens’ monitoring of public services and eParticipation in general were presented, as well as factors that enable successful whistle blowing using toll free calling, blogging, radio talk shows, SMS texting and e-mailing were presented. The presentation displayed examples of the positive impacts of whistle-blowing mechanisms and a list of success factors applicable to these projects.

Open Access, Open Collaborative Government and Social Media for Public Administration were discussed in following talks:

    • Enabling Accessible Knowledge – Sarven Capadisili, Reinhard Riedl, Sören Auer
    • Transparancy and Open Government: Reporting on the Disclosure of Information – Victoria Lemieux, Stephanie Trapnell
    • Advancing Online Citizen Participation and Engagement: A Case study in Public Housing Services – Bojan Cestnik, Alenka Kern
    • Through Space and Time: Using Mobile Apps for Urban Participation – Carolin Schröder
Transparancy and Open Government

Transparancy and Open Government

The workshop Perspectives on Electronic Identity Applications in Online Engagement – Michael Sachs, Judith Schoßböck, Bettina Rinnerbauer, was designed to presented and discuss applications of electronic identities and electronic participation in order to develop an e-participation ecosystems that allow users to engage with various identities on different e-participation levels.

Electronic Identity

Electronic Identity

Different Share-PSI Talks and Plenums were hold on turning data back into information, data banks, open data and business, the quality of open data and open data certificates, as well as activities, challanges and best practices on open data.



Facebook Engagement and Greek Local Governments (Amalia Triantafillidou, Georgis Lappas, Prodromos Yannas, Alexandros Kleftodimos)

How to measure effectiveness of social media in politics? Various studies tried to measure effectiveness by dimensions, f.i. transparency, participation and collaboration (Mergel 2013; other approach: Bonsón et al. 2014). The model presented was applied in the Greek context, measuring dimensions like awareness, attitude expression, engagement and advocacy. Data collection was based on 325 municipalities and took place from June to August 2014.


28% of municipalities had an official Facebook page, 16% had a Facebook profile. How do those who have one differ from one who have none? One factor is the size of a municipality, and in fact no other significant differences could be found. There is a low exploitation of social media by Greek municipalities, which can partly be explained by bureaucracy. It is argued that the majority of municipalities should start participating in the social media arena. Den Rest des Beitrags lesen »

“Knowledge grows by sharing” – Opening of CeDEM15 and Wednesday Keynotes


Sharing, openness and networking, according to university rector Faulhammer, are key terms of this years conference. In his opening words, he also emphasised the importance of peer review and that focusing on those paradigms adds to increased knowledge via sharing.

Phil Archer from W3C explained the Share PSI workshops as this years part of CeDEM15.  Relevant questions of the workshops are: How can members states of the EU implement the revised PSI directive? What should be open and what should be restricted, and in particular: what we can do with it? The workshop at CeDEM15 focused on the business models.

Dr. Peter Parycek, Head of Centre for E-Governance, presented a short overview about the CeDEM programme and figures. Submission facts: Still, we receive a hell lot of submissions in the e-democracy and e-participation field, but topics like open data and open access are as big. On Friday there will also be an “Open Space” format, where participants will discuss topics in the format of an unconference.



Shauneen Furlong, Professor and ICT and eGovernment Consultant, Universities Toronto and Ottawa: “International Challenges to Transformational eGovernment”

“Do something risky”


Furlong is one of Canadas key e-government drivers, sharing her experiences all over the world from both a practical and research perspective. In her talk, she mentioned democratic participation, social harmony and economic sustainability as the hopes and promises we had of transformantional e-government in 2000. However e-government in 2015 remains more transactional than transformational, meaning that it is mostly easy, short term service orientated and non-theratening to organisational and human environments.

If knowledge is limited to one silo-based department, there is often a dis-incentive to do something effective, f.i. if it effects people’s career. In the transactional world, things are simpler to grasp and easier understood. As opposed to this paradigma, transformational e-government should be threatening and new, difficult, a high risk activit with unclear expectations. Why has our transformationall e-government proces been impeded today? Furlong puts this down to risk and fear of feailure, professional and financial disgrace, immature levels of creativity and ineffective collaboration, interoperability and knowledge transfer. Den Rest des Beitrags lesen »

Markus Herrmann ist Absolvent vom MBA-Studiengang MBA Corporate Governance & Management am Zentrum für E-Governance der Donau Universität Krems. Mit seiner Masterthesis hat er ein neues Ratingverfahren entwickelt, dass neben Hard- und Softfacts auch die Bewertung der Crowd bei der Kreditvergabe im Hotelgewerbe integriert. Wir haben Markus Herrmann nach seiner Idee, den Herausforderungen und dem Ausblick seiner Masterthesis und Idee zu CROWD RATING gefragt.


Transkript vom Interview

Mein Name ist Markus Herrmann und ich habe vergangenes Jahr mein Masterthesis an der Donau Uni Krems abgegeben. Das Thema war “Crowd Rating”, dahingehend, weil ich seit zwanzig Jahren in einer Bank in Salzburg tätig bin und ich mir immer wieder die Frage gestellt habe: “Wie kann ich die Hotelbewertungen aus der Crowd, die die Masse der Gäste, die in Salzburg, Tirol und Vorarlberg ihren Urlaub verbringen – wie kann ich diese Daten in eine Kreditbeurteilung einbauen?


Die Idee ist, eine Datenbank zu schaffen, in der sich österreichische Universalbanken über Hotels ihr Rating abfragen können. Mit der Zusammenführung der Daten und der historischen Datenanalyse mit dem Durchschnitt der Hotelbetriebe hinsichtlich Bewertung und Weiterempfehlung kann ich dann feststellen:

  • Ist ein Hotel, das gerade bei mir einen Kreditantrag stellt, über- oder unterdurchschnittlich bewertet und
  • wie sieht die Markt- und Wettbewerbssituation auf Grund dieser Bewertung aus?

Diese Daten könnte man Online – wie es bereits der KSV seit vielen Jahrzehnten beweist – an die entsprechenden Kreditinstitute verkaufen.


Bis dato war die Kreditbeurteilung auf zwei Fakten begrenzt: Die Hardfacts, die aus der Bilanz kamen und die Softfacts, die ein Kreditexperte, auf Grund seiner Erfahrungen und seiner Einschätzung dem Hotelier, dem Hotel zuerkannt hat. Ich möchte mit meiner Masterthese herausfinden, ob ich die Daten von Hotelbewertungen als Crowdfacts in dieses System und Ratingverfahren einbauen kann, um aus den Hotelbewertungen, Weiterempfehlungsquote und einer Punkteskala zwischen 1 und 6 die Markt- und Wettbewerbssituation des Hotels festzustellen.


Das Ziel war, herauszufinden, ob insolvente Hotelbetriebe – in Summe waren es 54, die ich feststellen konnte, mit Daten des KSV und 2.385 Hotelbetriebe, die in diesem Zeitraum zwischen 2008 und 2013 nicht insolvent wurden -, ob es hier signifikante Veränderungen bei der Weiterempfehlung und bei der Hotelbewertung gab. Und mittels deskriptiver Datenanalyse habe ich festgestellt – mit Unterstützung der Donau Universität Krems, in diesem Fall hat mir Hr. Zenk weitergeholfen -, dass hier ein signifikanter Unterschied darstellbar ist.

Präsentation “CROWD RATING” auf Prezi


Ich habe herausgefunden, auf Grund der Datenanalyse und den Daten der österreichischen Hotel- und Tourismusbank, dass in den letzten sechs Jahren, die Drei-Sterne-Hotellerie sehr an Eigenkapital dazugewonnen hat. Und, dass diese Bilanzdaten nicht nur vom Hotelier selbst beeinflusst werden, sondern auch von den wirtschaftlichen und volkswirtschaftlichen Gegebenheiten. So habe ich festgestellt, dass die Schuldentilgungsdauer auf Grund dieser historisch niedrigen Zinsen, die wir derzeit haben, von 12.4 Jahre auf 3.8 Jahre gesunken ist. Das heißt, ein durchschnittlicher Hotelier braucht nur mehr 3.8 Jahre seine Zinsen zu tilgen. Gleichzeitig habe ich mit der Analyse der Daten von Holiday Check herausgefunden, dass die Hotels der Drei-Stern-Hotellerie gegenüber der Vier-Stern-Hotellerie eine bessere Bewertungsnote hatten und auch eine höhere Weiterempfehlungsquote. Das heißt: Die Drei-Sterne-Hotellerie hat sich in den vergangenen sechs Jahren nicht nur auf die Softfacts, sondern auch bei den Hardfacts parallel dazu positiv entwickelt. Das hat mich dazu veranlasst zu sagen: Jetzt schauen wir uns die Daten genau an. Wenn hier eine Parallele stattgefunden hat, dann gibt es auch eine Parallele zwischen insolventen und nicht-insolventen Hotels.


Der große Mehrwert war sicherlich der, mittels Datenanalyse festzustellen, ob es eine signifikante Veränderung zwischen insolventen und nicht-insolventen Hotels gibt. Hier gibt es verschiedene Methoden. Ich habe den Mann–Whitney U test verwendet. Dr. Zenk von der Donau-Uni hat mich entsprechend unterstützt. Wir haben herausgefunden, dass es zwischen solventen und insolventen Hotels signifikante Unterschiede gibt. Und, dass diese Daten definitiv für eine Kreditbeurteilung auch wissenschaftlich belegt verwendet werden konnten. Natürlich mit dem Hinweis, dass wir “nur” für Österreich 54 insolvente Hotels gefunden haben, die auch eine Hotelbewertung haben.


Mit dieser Masterthese konnte ein neues Ratingverfahren zumindest wissenschaftlich einmal dargestellt werden. Das sogenannte “CROWD RATING-Verfahren”. Und zwar, dass ich nicht mehr nur die Hardfacts und Softfacts, sondern auch die Crowdfacts – die Wettbewerbssituation aus dieser Weiterempfehlungsquote und den Bewertungsnoten – in das Ratingsystem einfließen lasse. Und hier habe ich einen Maßnahmenkatalog erarbeitet, der mit Hilfe von Holiday Check und der österreichischen Hotel- und Tourismusbank, die speziell für die österr. Hotellerie – die einen großen wirtschaftlichen Beitrag für das BIP hat – hier als Spezialbank genannt wird. Und ich werde mit Fr. Dr. Fesefeldt (CFO, Holiday Check) und Hr. Dr. Hart (GF Österr. Hoteltourismusbank) versuchen, diese drei Komponenten zusammenzubringen und dann ein gemeinsames Ratingverfahren zu erarbeiten. Dafür ist es notwendig, dass Holiday Check die von mir festgestellten Identifizierungsnummern (Firmenbuchnummer) in ihre Hotelbewertung aufnimmt, damit der ÖHD über diese Firmenbuchnummer auch die entsprechenden Kreditbilanzdaten einbringen kann.

HICSS - 49th E-GovernmentTrack

HICSS – 49th E-GovernmentTrack

This minitrack offers a multidisciplinary forum to present cases and discuss theories associated with the design, management and evaluation of the policies and strategies deployed to support, facilitate and promote digital government. The HICSS minitrack on Policies and Strategies for Digital Government invites submissions that contribute to the analysis of the challenges faced by governments when formulating e-government policies. Specifically the minitrack focuses on the effects of ICT implementations which are designed to transform government organisations, public sector management and the functioning of public institutions in general. We invite and encourage the submission of case studies which demonstrate best practices in the design, management and evaluation of e-government policies and strategies. In addition to intra government policies, the minitrack welcomes contributions exploring the issues associated with the design and deployment of policies and strategies that change the nature of the interactions between government and citizens, private sector organisations and NGOs.

Minitrack topics include, but are not limited to:

  • Policy and governance challenges arising from the adoption of ICTs in public administration at the local, state, and national level
  • Policies and strategies for promoting e-Democracy
  • Policies and strategies for encouraging e-Participation
  • e-Government and e-Procurement policies strategies
  • e-Government outsourcing strategies in the public sector
  • Public policy issues and e-Government
  • Policy and governance challenges arising from public sector ICT deployment in developing countries
  • The impact on ICT on government set up, roles, and responsibilities
  • The impact of open data on government policies and strategies
  • The impact of ICT on law and legal system in public sector
  • The impact of big and open data on privacy and data protection policies and strategies

The HICSS e-Government Track has assumed an excellent reputation among e-Government scholars. In a recent study it has been ranked the academically most rigorous and most valuable research conference on e-Government in the world. The E-Government Track has the lowest acceptance rate of all HICSS tracks and the highest average per-session attendance. Having a paper accepted at the e-Gov Track at HICSS means something. Furthermore, HICSS is in the top 2 percent of all IEEE conferences with regards to proceedings hits and paper downloads.

Further Information:
Policies and Strategies

This week, we would like to introduce our keynote speaker Theresa A. Pardo of the upcoming CeDEM15 to you. CeDEM15 is an international Conference for e-Democracy and Open Government and will take place at Danube University Krems (22.05.-25.5.2015). It brings together specialists – working in academia, politics, government and business – to critically analyse innovations, issues, ideas and challenges in the digital age.

We have asked Theresa A. Pardo 7 questions relating to her professional experiences and the topics she will present at the CeDEM15. See what she responded and get to know her a bit more before the CeDEM15!


All KeyNote Interviews #CeDEM15
7 Questions to Keynote Speaker Marijn Janssen
7 Questions to Keynote Speaker Alon Peled
7 Questions to Keynote Speaker Shauneen Furlong
7 Questions to Keynote Speaker Theresa A. Pardo

1. Your Keynote at CeDEM15 will be “Enabling Open Government for All: A Roadmap for Public Libraries” – what can we expect and what especially do you want people to take away from your Keynote?

Many governments around the world are investing in making government data open and building new capability to engage citizens in the process of governing and in services design and delivery. These are important supply-side investments. This talk will address the need for new investment in “demand side open government.” In the case of public libraries, as community anchor institutions in the US, this means a reconsideration of the role played by libraries in their communities. I would like those listening to the keynote to understand the need for new kinds of investments in building community capability to create balance between supply and demand in the area of open government and what this might mean for both new and traditional community organizations.

2. Where do you see the role of technology in the context of public services?

Technology is a key enabler of public service delivery. Whether it is used to manage queues at a government help desk, deliver direct services to an elderly home-bound citizen through a mobile device, monitor the financial markets, or track traffic patterns, it is an enabler.

3. What are the major potentials and challenges in the field of public services?

A major challenge I see now in the field of public services is the creation of data governance capability. Many governments are working to realize the potential of data to help create new understanding of the world around us. Unfortunately, in many governments, the data required to create this new understanding and to inform new public policies and programs is not carefully captured and managed. If governments and the citizens they serve are to benefit from the potential of data and the emerging technologies now available to create insight from that data, then governments must create new capability to be effective stewards of that data.

4. What is your approach regarding to measuring the value of public services?

To measure the value of a public service, we must ensure a focus on what outcome a particular service has been designed to create. Measuring the outcome of a public service is a very difficult thing to do. Too many times we see governments trying to measure value by counting; how many people, how many visits, and how many questions. This is important data, but it doesn’t tell us what value has been created. To measure public value requires understanding up front of what difference we expect a service to make, and then carefully tracking the extent to which that service does in fact generate the difference we expect over time.

5. You are listed as one of Government Technology’s Top 25 honors innovators in the public sector. Can you share one of your best practices with us?

In 2013, the Center for Technology celebrated its 20th anniversary. In honor of that celebration I joined with Dr. Sharon Dawes, CTG’s founding director, to identify the timeless lessons we had learned over those 20 years. An article presenting the lessons can be found here but the lessons themselves, our best practices, are three:

      1. Pay attention to Phase 0 — Before the beginning
      2. Understand that capability is multi-dimensional
      3. Learn to work across boundaries

6. In which area do you see the need for more research on public services?

There are many areas in digital government and public management that need more research attention. One area of particular interest to me is information sharing within the context of cities. The world’s population is increasingly concentrated in cities. How information is captured, managed and used within cities and then shared among city agencies and with other stakeholders requires new study. New understanding of these processes is needed to advance the efforts of cities to create not only responsive and effective services but also the sustainable critical infrastructure necessary to respond to the changing context.

7. What is your vision for the future of eGovernment?

Digital technologies have and continue to make the world a better place. Along with these improvements come a host of new problems and challenges. My vision for the future is that governments continue to build the capability necessary to maximize the potential of these technologies by creating new understanding of the deep interdependencies among policy, management and technology. To realize this vision government leaders, in particular, must use their unique roles to set the stage for change; they must set expectations and lead by example ensuring that their governments create public value through sincere interactions with citizens, efficient and effective services, and by providing the critical infrastructure that society relies on government to provide.

Theresa A. Pardo
Theresa A. PardoTheresa A. Pardo serves as Director of the Center for Technology in Government at the University at Albany, State University of New York, where she also holds research professor appointments in Public Administration and Policy and Informatics. Under her leadership, the Center works closely with multi-sector and multi-disciplinary teams from the U.S. and around the world to carry out applied research and problem solving projects focused on the intersections of policy, management, and technology in the governmental context.

PerPart Logo ©Matthias Baldauf

PerPart Logo ©Matthias Baldauf

September 8th, 2015, Osaka, Japan

in conjunction with UbiComp 2015


Workshop candidates are invited to submit position papers until June 10th, 2015
Please find more information here

Summary and Theme

Topics of Interest

We invite contributions on topics including but not limited to

  • Novel pervasive and mobile e-participation concepts and prototypes
  • Innovative user interfaces and interaction techniques facilitating Pervasive Participation
  • Exploitation of social media platforms on pervasive devices for citizen e-participation
  • Approaches to attract and encourage different citizen groups to take part in decision-making processes using pervasive technology
  • Privacy and security issues in Pervasive Participation and approaches to overcome them
  • Integration of Pervasive Participation in traditional decision-making processes
  • Methodologies for evaluating novel pervasive forms of citizen e-participation or assessing their impact
  • Experiences from planning, conducting, and evaluating field trials and living labs in the fields of mobile and pervasive citizen e-participation
  • Important Dates

    • Deadline for workshop papers: June 10th, 2015
    • Workshop paper notification: June 19th, 2015
    • Camera Ready: July 3rd, 2015
    • Workshop: September 8th, 2015

    Governments around the world are trying to improve methods how to integrate citizens in the public decision making processes. They aim to introduce new methods to broaden the scope of involved citizens as well as to encourage those previously less eager to participate, such as younger generations. In governing urban development, participation has been long encouraged and organized especially related to urban planning. Especially in that field, the penetration of mobile and wearable devices with their manifold features to interact with real-world surroundings provides new opportunities to collect citizen input directly from particular sites and on the go.

    The 2nd International Workshop on Pervasive Participation (PerPart 2015) seeks to discuss the various requirements, opportunities, challenges and impact of novel concepts for advanced citizen e-participation based on the pervasive computing paradigm utilizing latest mobile technology such as feature-rich smartphones and wearables and appliances embedded in today’s technically enriched urban surroundings. PerPart aims to provide an extensive outlook on relevant concepts, innovations and research issues in the field of advanced technology-mediated citizen participation. Thus, we plan to examine Pervasive Participation from various angles and to uncover the interdisciplinary challenges of creating feasible, efficient, and user-accepted Pervasive Participation methods.

MitarbeiterInnen vom Zentrum für E-Governance der Donau-Uni Krems publizieren auch manchmal in externen Medien zu aktuellen politischen Themen: So wie Mag. Ralph Schöllhammer, der im Artikel “Die falsch verstandene Natur der Hellas-Krise” zum Thema Griechenland geschrieben hat.* Der Artikel wurde am 6. Mai 2015 in veröffentlicht.
Den Rest des Beitrags lesen »

Vom 9. bis 11. März 2016 findet die Multikonferenz Wirtschaftsinformatik (MKWI 2016) in Ilmenau statt. In guter Tradition soll die MKWI 2016 als Plattform für den wissenschaftlichen Dialog und Diskurs aktueller und wichtiger Themen und Herausforderungen der Wirtschaftsinformatik dienen.

Wir laden Sie ein die MKWI 2016 mitzugestalten:

Öffentliche Verwaltungen sehen sich im Kontext des E-Government zurzeit Herausforderungen an vielen verschiedenen Fronten gegenüber. Themen wie Bürokratieabbau oder Kosteneinsparungen fordern Verwaltungen insbesondere hinsichtlich ihrer internen Strukturen und Abläufe. Transparenz und Vergleichbarkeit sind unabdingbar, um die Effizienzziele und -erwartungen zu erreichen. Neben organisatorischen Veränderungen sind verstärkte organisationsübergreifende Zusammenarbeit und technische Neuerungen notwendig, um die Ziele und Anforderungen nicht nur in einer leeren Hülle, sondern in der Tiefe umzusetzen. Die gemeinsame Erarbeitung von Lösungen rückt hier ebenso in den Fokus wie die Nutzung von Standards, um das berühmte Rad nicht wieder und wieder neu zu erfinden.
Darüber hinaus spielt aber auch die Außendarstellung, beispielsweise in sozialen Medien oder im Kontext des Open Government, eine zunehmende Rolle, insbesondere wenn es um die Akzeptanz und Anwendung von E-Government Anwendungen durch die Bürger und die Unternehmen geht. Neben einer einfacheren Wahrnehmung der Verwaltungsdienstleistungen fordern immer mehr Bürger darüber hinaus auch Beteiligungsmöglichkeiten an der Verwaltungssteuerung zwischen den Wahlen ihrer Vertreter vor Ort ein. Sei es, dass nötige Daten offengelegt werden, die Bürger sich an der Haushaltsplanung beteiligen können oder an städtebaulichen Konzepten mitwirken können.
Zusammenfassend werden von den Verwaltungen gewaltige Umstrukturierungen und die Öffnung gegenüber der Dienstleistungslandschaft erwartet.
Das Forschungsfeld des E-Government adressiert diese Themenbereiche und möchte im Rahmen des Tracks „E-Government“ innovative Forschungsideen, empirische Untersuchungen zum Wandel der Verwaltungen und konkrete Umsetzungen von Konzepten diskutieren, die zeigen, dass E-Government-Konzepte funktionieren.

Moblile Apps

Am 30.4.2015 hat die Wirtschaftsagentur Wien zum Business Treff unter dem Motto: “Mobile Apps für den öffentlichen Bereich” Praxis und Wissenschaft zum Austausch eingeladen.

Am Programm stand eine Doppelconférence zum Thema E-Government vs. App-Entwicklung. In dieser diskutierten Johann Höchtl (Zentrum für E-Governance) und Christian Adelsberger (Kompetenzzentrum evolaris) Themen des mobilen Government. Durch den digitalen Wandel ist neues strategisches und kreatives Denken bei der Interaktion zwischen Bürgern und öffentlichen Behörden gefragt. Mobile Apps ermöglichen der Verwaltung serviceorientiertes E-Government, das an die Bedürfnisse der NutzerInnen angepasst ist. Ermöglicht wird die mobile, zeit- und ortsungebundene Nutzung von Online-Services nicht nur für BürgerInnen, sondern auch behördenintern.
Im Vordergrund stehen: Effizienz, Transparenz, schnelle und einfache Kontaktaufnahme.

Das Highlight der Veranstaltung waren ‘Good Practices & Lessons Learned’ aus der Praxis. Wiener Unternehmer und Entwickler aus der App-Branche haben ihre Expertise und Erfahrungen bei der Produktion von Apps für den öffentlichen Bereich geteilt:

  • Reinhard Pickel (advantage:apps) stellte die App des Wiener Wohnservice vor. Komplexe Inhalte müssen für NutzerInnen klar, einfach und strukturiert dargestellt werden. Eine App soll viele Informationen enthalten, auf die Wichtigsten soll man schnell und einfach zugreifen können: in diesem Fall z.B. Standortanzeige, Suchfunktion und Filterfunktion.
  • Michael Steiner (all about apps) betonte die Notwendigkeit von definierten Anforderungn durch Use Cases/Stories um die Bedürfnisse und den Mehrwert für NutzerInnen hervorzuheben, die Auslandsservice App informiert über Urlaubsziel, gibt Ratschläge für Notfälle und hilft die nächste Botschaft oder das Konsulat zu finden.
  • Jörg Hofstätter (ovos media) zeigte den Energiespar-Coach von klima:aktiv und die Möglichkeiten auf spielerische Art und Weise Informationen zu vermitteln. Um auf die Bedürfnisse der EndnutzerInnen einzugehen, emfiehlt er iteratives Design – auch nach Release der App, empfiehlt er die Durchführung von Evaluationen.
  • Thomas Lichtenecker (straight4ward) stellte den Mietenrechner vor. Als lessons learned betonte er das Achten auf Timelines und genaue Vorgaben, wie z.B. auf Styleguides – um einheitliches Branding aufzubauen und die Wiedererkennung zu erhöhen.
  • Gerald Aichholzer (Blue Monkeys) zeigte die Extrawürschtel App. Das Ziel dieser ist die Verbesserung der Kommunikation und Information mit/für KundInnnen. Best Practices sind für ihn der Einbezug der Zielgruppe, die genaue Analyse und Zielsetzung beim Konzept, vor allem auch Support nach der Martkeinführung einer App.
  • Martin Sprengseis (bluesource) arbeitet bei der Umsetzung von Apps mit klickbare Prototypen und kooperiert mit Crowd Testing Anbietern um direkt an der Zielgruppe zu evaluieren. Die Apotheken und Medikamente App informiert über Öffnungszeiten, Standorte, Medikamente usw.
  • Rainer Sieber (IQ mobile) stellte die Perchtoldsdorfer App vor, die einerseits Service und Dienstleistungen für BürgerInnen im Ort bietet, andererseits die Verwaltung entlastet. Seine Best Practice bei der Einführung waren die Zielsetzung der Funktionen und das Setzen vielfältiger Angebote rund um die App.

“Was muss eine App für die Stadt Wien können?” Diese Frage beantwortete Robin Heilig (MA14) in seinem Impulsreferat: Sie muss den NutzerInnen den Alltag erleichtern, Kommunikation mit der Verwaltung ermöglichen, Partizipation ausbauen, Service bieten und sinnvollen Mehrwert.

Anschließend wurde zum Thema “Braucht die Verwaltung eigene Apps?” mit ExpertInnen und Vertretern aus der Wiener Stadtverwaltung diskutiert.

Weitere Informationen zu Mobilen Apps, Trends, App-Standort Wien und Förderungen finden Sie im Technologiereport: Mobile Apps.

14th IFIP Conference on e-Business, e-Services and e-Society (I3E 2015)
Conference Theme: “Open and Big Data Management & Innovation”
13-15 October 2015, Delft, The Netherlands


During the conference the Fourth Workshop on IT-Enabled Resilient, Seamless, and Secure Global Supply Chains (WITNESS 2015) will be held: Special Events


The conference will facilitate a double-blind review process: Submission Website
Accepted papers will be included in the IFIP Springer proceedings: last year proceedings


15 May paper submission
1 July notification of reviewing results
1 August final papers

The I3E 2015 Conference will be organized in Delft sponsored by IFIP TC6 WG 6.11. Information economy and openness are the dominating terms over the last couple of years. Data has become widely available and many innovations are based on the utilization of data. The Internet of Things (IoT) enables the availability of large volumes of data, whereas people create data using social media. Today we have a worldwide exchange of data and this influences our society, resulting in new business opportunities and new services. This already has resulted in the rise of ‘data science’ which aims at better understanding how to use all this data in our information society and how it can co-evolve with its information and communication technology (ICT). This needs to make the theory of complex systems applicable to the information society.

Furthermore there is a lack of tools and instruments to deal with the vast amount of data. Big data will have a major influence on the operating of businesses and the functioning of society. This conference solicits for advancement in tools for such areas like data analytics, mining, visualization, sensor networks, information retrieval, and information extraction and also research relating to data extraction and analytics, statistical inference, data quality and related issues such as bias, missing data, endogeneity, user interface and visualization are encouraged. Papers can be in the field of technology, business, society or combinations.

Waldviertel Akademie

Waldviertel Akademie

In Kooperation mit der Donau-Universität Krems und der VHS Krems lud die WALDVIERTEL AKADEMIE am Montag, 27. April 2015 zu einem Vortrag unter dem Titel „Die Rettung der Welt? Die Menschheit im Jahr 2040“ in das Audimax der Donau-Universität Krems.

Biochemikerin Renée Schroeder, die das Hauptreferat hielt, wurde 2002 unter anderem als Wissenschaftlerin des Jahres ausgezeichnet. Sie gab „einen Einblick in ihr Weltbild“ und die Entstehung der Menschheit.
„Erst vor 70.000 Jahren war es das erste Mal möglich, etwas zu denken, was es nicht gibt“, so Schroeder, „das war die Geburtsstunde des Denkens, der Mensch ist kreativ geworden und konnte erstmals über die Zukunft nachdenken.“ Schroeder betonte dabei stets, dass es an den Menschen selbst liegt, wie die Zukunft aussieht, gab aber auch zu Bedenken: „Ich war immer Optimistin, aber 2014 und 2015 waren einfach schrecklich. Können wir wirklich noch die Verantwortung tragen über das, was wir tun?“

Schroeder bezog sich in ihren Ausführungen auch auf die Themen Bildung, Erziehung und die aktuelle Bevölkerungsentwicklung. „Man sollte Kinder einfach lassen, ohne sie zu bewerten“, so Schroeder. Auch die technische Entwicklung im Gesundheitsbereich habe große Relevanz, „wir haben im 21. Jahrhundert die Werkzeuge, gezielt bestimme Krankheiten zu entfernen.“ Auch für die Zukunft liegt das passende Rezept bereit: „Wir müssen auch unbequeme Aufgaben übernehmen und nachdenken, was wirklich wichtig ist. Aus meiner Sicht: Bildung und dass man lernt, kritisch zu denken.“

Auch Philosoph Peter Kampits, der sich im Anschluss gemeinsam mit Journalist Reinhard Linke, der Diskussion mit Schroeder stellte, bestätigte viele der gehörten Aussagen: „Wie weit geht unsere Verantwortung? Wir müssen wieder lernen, dass Qualität vor Quantität steht“. Natürlich wurde danach auch das Publikum miteinbezogen, Steuerreform, die Gesellschaft, Solidarität und vieles mehr wurden intensiv diskutiert.

„Die WALDVIERTEL AKADEMIE hat mir ihren Partnern bei dieser Veranstaltung die Zukunft Österreichs aufgegriffen und versucht, mögliche Antworten auf die großen Herausforderungen der Zeit zu geben“, zog Vorsitzender Dr. Ernst Wurz zufrieden Bilanz.


This week, we would like to introduce our keynote speaker Marijn Janssen of the upcoming CeDEM15 to you. CeDEM15 is an international Conference for e-Democracy and Open Government and will take place at Danube University Krems (22.05.-25.5.2015). It brings together specialists – working in academia, politics, government and business – to critically analyse innovations, issues, ideas and challenges in the digital age.

We have asked Marijn Janssen 7 questions relating to his professional experiences and the topics he will present at the CeDEM15. See what he responded and get to know him a bit more before the CeDEM15!

1. Your Keynote is “Experience-based Design in Open Government” at CeDEM15. Why is it important to focus on user needs?

People often think that they know what the user wants, however, there is often nothing like „the user“. There are many users having a variety of interests and needs. Furthermore users are often not aware of their needs. Let me illustrate this with an example. When there was no smartphone, nobody asked for this. Nevertheless there was a latent need that is filled in later. That’s why experiences-based design is needed to understand the user.

2. You have published over 300 publications, which topics do you prefer to write about?

Most of my publications are with others and I enjoy collaborating. Initially my focus was on topics like public service provisioning and over time this shifted towards open government and e-governance. The essence of my research is that it is always design focused, there is a need for orchestration and the research is practice-driven – concerning situations in which there are many stakeholders with different objectives, having different capabilities, there is a fragmented and heterogeneous systems landscape and the regulatory environment plays a role. In my research I’m capturing aspects ranging from the institutional to the technical level. That’s also the strength of the research as not many researchers are able to combine this.

3. Your research interests are in the field of orchestration. How can we improve applications in eGovernment, make them manageable, reliable, but also flexible?

In my view orchestration aims at integrating disparate activities and at ensuring that they operate in concert. Orchestration can create flexibility by creating new combinations, service invocations and process flows and at the same time should ensure the proper functioning. This requires good institutional arrangements, sourcing of modules, but also the integration of systems. This is a complex process that is not easily managed.

4. What are the major challenges in implementing software in the field of eGovernment?

There are many challenges caused by complexity and uncertainties. In a recent paper we made an overview of these challenges and found that most challenges were already well documented in literature. Nevertheless many implementations fail, although what is considered as a failure is viewed differently. What is more interesting is to come up with innovative approaches to overcome these challenges. There is no single best approach and these approaches should take the context into account. That’s what makes it challenging.

5. Is there a project you’re most proud of – can you share with us why?

There are many projects I am proud off and we were really able to make a difference. In some of the projects we developed a flexible architecture for translating legislation into administrative processes, in others we were able to accomplish a high level of cost saving by better orchestrating processes or improving crises response by network centric information sharing, whereas in others we contributed to better accountability by releasing and processing data. I think that both contributing to societal benefits and science is very important. As such I am most proud of my line of research and the impact it has on research and society.

6. What is your vision for the future of eGovernment?

In my inaugural address I stated that ICT=Government. ICT is incorporated in all aspects of the governments and is becoming more invasive, whereas data is everywhere. ICT is already changing our democratic processes, which might result in transparency, participation. This is only the beginning and the government role will change. Governments will become smaller and focused on orchestration and citizens and business will play a major role. That’s why I think that orchestration is such an important topic.

7. What do you want people to take away from your Keynote?

For researchers I hope that they will have a feeling about what is happening and what are the research needs. Practitioners I want to make aware of the need to change practices and that other ways of working can result in more benefits.

Marijn Janssen
Marijn JanssenDr. Marijn Janssen is full Professor in ICT & Governance and head of the Information and Communication Technology section of the Technology, Policy and Management Faculty of Delft University of Technology. His research interests are in the field of orchestration, (shared) services, open data and infrastructures within constellations of public and private organizations. He serves on several editorial boards and is involved in the organization of a number of conferences. He published over 300 refereed publications.

Rechte: IWM

Marc F. Plattner at IWM ‘Is Democracy in Decline?’

This question was the theme of a lecture and discussion with Marc F. Plattner at IWM-Institute for Human Sciences, on 22nd April 2015, and also the Journal of Democracy’s Twenty-Fifth Anniversary Issue. The Journal of Democracy explors all aspects of the workings of democracy and the struggles of democratic movements. It concerns with tracking democracy’s advances and setbacks around the world, ‘taking the temperature’ of democracy since 25 years.

Marc F. Plattner gave an overview about the positions and opinions which were the main topics over this 25 years and demonstrated the process of democracy. Since the 1990 democracy was experiencing worldwide resurgence, it had ‘gained enormous ground’ with respect to ‘international legitimacy’. These trends seemed to be growing stronger at the turn of the century.
Around 2005 the tone and optimism in democracy changed to a ‘darkening mood among supporters of democracy’. This was attributed to the travails of democracy-building in postinvasion Iraq and to Russia’s descent back into authoritarianism. By 2010 speaking of erosion of freedom began and the question of change and stagnation arose.

Is democracy really in decline and why? Marc F. Plattner suggests to take a look on data which is measuring democracy and points out that data and indices show none, or only a very slight decline since 2000. This minor decline can’t be identified as Huntingtons ‘reverse waves’, but more as a ‘stagnation’ or conserving of prior gains.

On the one hand Marc F. Plattner suggests to look for sources of democratic decline. There is a gap between talking and doing governance. The term ‘bad governance’ refers to lagging economic growth, poor public services, lack of personal security and pervasive corruption – which leads to disappointment of citizens by democracy.
On the other hand democracy can be seen as a process and has many strengths, like capacity for self-correction and the respond to crises. Most important is, that citizens estimate the values of democracy, their individual rights and liberties.

Marc F. Plattner
is founding coeditor of the Journal of Democracy, vice-president for research and studies at the National Endowment for Democracy (NED), and cochair of the Research Council of NED’s International Forum for Democratic Studies.

References and further Info:

„Von Menschen, Zellen und Waschmaschinen – Anstiftung zur Rettung der Welt“ lautet der Titel der neuesten Publikation der Biochemikerin Renée Schroeder. Auf Einladung der WALDVIERTEL AKADEMIE und der Donau-Universität Krems diskutiert Renée Schroeder am Montag, 27. April 2015, 18.30 Uhr im Audimax der Donau-Universität Krems mit dem Philosophen Peter Kampits und dem Journalisten Reinhard Linke über ihre Thesen und wagt einen Ausblick auf die Menschheit im Jahr 2040.

Wir freuen uns auf Ihr Kommen!
Eintritt frei!

Mehr Informationen unter

Fotos: johnny_b fotolia & Residenz Verlag / Layout:

Fotos: johnny_b fotolia & Residenz Verlag / Layout:


We would like to introduce our next keynote speaker Alon Peled of the upcoming CeDEM15 to you. CeDEM15 is an international Conference for e-Democracy and Open Government and will take place at Danube University Krems (22-25.5.20015). It brings together specialists – working in academia, politics, government and business – to critically analyse innovations, issues, ideas and challenges in the digital age.

We have asked Alon Peled 7 questions relating to his professional experiences and the topics he will present at the CeDEM15. See what he responded and get to know him a bit more before the CeDEM15!

1. Your Keynote at CeDEM15 will be “Wazing the Information Super Highway: Linking the World’s Open Data Resources” – what can we expect?

Supported by a Google Faculty Research Award (2013), I created the world’s largest corpus of metadata about Open Government Data (OGD) called the Public Sector Information Exchange (PSIE). In mid April 2015, the PSIE corpus held metadata about 376,885 OGD information assets published by municipal, county, state, country, and federal agencies in 25 countries and in 15 languages. At CeDEM15, I will tell the story behind creating this unique corpus and demonstrate how to use the corpus to support the OGD policy innovation. For example, NASA, the American federal space agency used a PSIE-based challenge in its most recent Space Apps Hackathon (see The challenge was to develop a clever software program to add keywords to NASA’s OGD information assets so that they become easier to discover on the Web in non-space domains. Forty-five software developers from the USA, Italy, Macedonia, Egypt, Tunisia, Slovenia, India, and New Zealand labored to solve this challenge (see

2. Can you give us a short overview of your recently published book “Traversing Digital Babel. Information, E-Government and Exchange”?

In this book, I propose a new approach to revitalize critical information flows in public sector agencies. I suggest considering public agency information assets as a contested commodity, and employing incentives to “nudge” agencies to exchange these assets in a Public Sector Information Exchange (PSIE). I demonstrate that PSIE and similar programs can save governments billions of dollars, improve services to citizens, and even save lives. I map the primary ethical, political, legal, economic and technical challenges to PSIE and how these challenges can be addressed. See a short 5-minute movie about the book’s main idea here:

3. Regarding your career, you were and are involved in projects linked to Big Data. Where do you see the need to combine academia and software engineering?

In my own work, I constantly search for new ways to combine my passion for both Big Data and the scholarly study of public administration. Big Data is the meeting ground between social science and computer science. Even if you are not a software developer, there are numerous, exciting opportunities to combine Big Data with the study topics you are passionate about. I look forward to meeting a crowd of very talented people at CeDEM15 and discussing these opportunities with them!

4. Is there a project you’re most proud of – can you share with us why? ?

I am most proud of “Traversing Digital Babel. Information, E-Government and Exchange” (Cambridge, MA: The MIT Press, 2014). I labored hard for six long years to produce this book (reading almost 2,400 books and articles for the purpose of producing it!) and had to re-write it several times. Traversing Digital Babel then became the intellectual foundation of the PSIE project that I will present at CeDEM15!

5. This year one of the classes you are teaching is about “strategy”. Where do you see the role of change and creativity in designing successful strategies?

Strategy is a popular B.A. level elective class where my students dress up as Spartans and Athenians, Romans and Carthaginians, and are then asked to think like these ancient people and develop strategies to cope with their opponents. The students and I jointly develop ideas that we call ‘the eternal principles of grand strategy’ and then examine if we can identify these principles when we examine the work of people like Steve Jobs, Lee Kwan Yew, and Mahatma Gandhi. Some of these principles are about change and creativity such as ‘seed a fertile future’ or ‘let the right order reveal the right things to do.’ Thanks for asking. I look further to discussing further at CeDEM15!

6. As an adviser for research students, where do you see blind spots in the future to conduct research?

Research students (and their advisors) can develop new and creative ways to employ Big Data and business intelligence research techniques alongside older and more established research techniques to improve their research projects. Even if the advisor himself or herself does not feel comfortable using these computing techniques, he or she can still ‘nudge’ their students to explore possibilities to employ them. Why not? Let the PhD student teach his or her advisor a new trick!

7. What do you want people to take away from your Keynote?

The formal OGD policy innovation began six years ago in 2009. Unfortunately, it’s not looking good today. Public agencies release too few information assets to the public (even though they are required by law to release these assets!) and citizens cannot easily discover useful OGD information assets on the Web. One interesting theme that I wish to brainstorm at CeDEM15 is how to create a new virtuous Open Government Data eco-system where ‘supply’ (i.e., public agencies’ willingness to release more data) and ‘demand’ (i.e., citizens’ and entrepreneurs’ desire to discover and use open government data) intensify each other. I want to share some heretical thoughts about creating a new balance between ‘public-data-for-free’ and ‘public-data-for-sale’ in order to support this virtuous cycle. I am very eager to hear, debate, and learn from the talented CeDEM15 participants about this issue!

Alon Furlong
Alon_0023Alon is associate professor and political scientist at the Hebrew University of Jerusalem, Israel. He is ” fascinated by the interaction between information and politics in the public sector and innovative information-sharing technologies that facilitate this interaction”. This is reflected in his work and research, where he bringes together academia and the world of software engineering. He teaches “Advanced Research Literacy”, “Strategy”, “The Foudnations of the Public Adminstration”, “Citizen and State in the Information Age” and “The Data Revolution: Information and Organization” and recently published the book “Traversing Digital Babel. Information, E-Government and Exchange” with MIT Press.

UXCamp+ Vienna 2015
Quelle: Sandra Murth,

Am 17.4.2015 fand zum 7.Mal das UX Camp Vienna statt. Ein Tag im Zeichen von User Experience (UX) und Usability aus den unterschiedlichen Gesichtspunkten und von internationalen TeilnehmerInnen wurden ausgetauscht und diskutiert. Dabei wurde das klassisches Barcamp-Format mit spontan organisierten Session-Beiträgen um zwei geplante Tracks erweitert:

  • Ein Track der die Bedeutung von UX für die Wirtschaft und
  • ein weiterer Track der die Notwendigkeit von UX in der Lehre aufzeigt

Die Bedeutung von UX (User Experience) hat sich in den letzten Jahren verbessert, weil Awareness geschaffen wird, dass Technik für Menschen gemacht werden muss und nicht die Menschen sich an die Technik anzupassen haben. Mittlerweile gibt es eigene Zertifizierungen für ausgebildete UX-ExpertInnen und auch in den unterschiedlichen Lehrgängen wird Wert auf UX-Ausbildung gelegt. So auch die Donau Uni Krems, die plant, im neuen MIT-Lehrgang für IT-Consulting einen Schwerpunkt auf User Experience zu legen.

UXCamp+ Vienna 2015
Quelle: Sandra Murth,

Rolf Molich von präsentierte in seiner Keynote „8 Lessons aus 32 Jahren Usability“. Besonders anregend war die Einbeziehung des Auditoriums. Zu vielfältigen Fragestellungen, wie z.B. “Welche Fragestellungen sind nicht geeignet, um ein sinnvolles Ergebnis bezüglich Usability-Testing zu erhalten?”, “Wer ist die richtige Zielgruppe zu einer konkreten Aufgabenstellung für das Usability-Testing?”, usw..  konnte mittels verschiedenfarbiger Karten abgestimmt werden. Diese Partizipationsmethode wurde auch beim Nachmittagsvortrag über „Zertifizierung als Usability und User Experience Professional“ fortgesetzt.

UXCamp+ Vienna 2015
Quelle: Sandra Murth,

Die Zertifizierung zu UX-Professionals hebt die Bedeutung von UX auf ein neues Niveau. Die Verbreitung und Notwendigkeit von nutzergerechten IT-Lösungen wird durch das Zertifikat mehr an Bewusstsein und Bedeutung schaffen. Die nötige Ausbildung wird zu einem „MUSS“.

Daher wurde in vielen Gesprächen die Bestrebung der Donau Uni Krems auch einen Schwerpunkt auf User Experience (UX) in die Ausbildung der MIT-Studierenden zu legen, wohlwollend aufgenommen. Denn nur wenn es gelingt, die Interessen der AnwenderInnen zu verstehen und unter Berücksichtigung der Nutzerinteressen die beste Lösung zu entwickeln, werden diese auf Akzeptanz stoßen. In der Lehre werden Konzepte zur Reduktion von Komplexität, Experience Design und Usability unterrichtet. Die DUK bietet somit eine state-of-the-art Ausbildung an.

UX camp Vienna:
UX Zertifizierung:

JeDEM Call for Papers: Special Issue 2015
ICT-Enabled Co-Production

jedem logo

Guest Editors

Mila Gascó, Institute of Public Governance and Management, ESADE Business & Law School, Spain
Maria Cucciniello, Department of Policy Analysis and Public Management, Bocconi University, Italy

Open innovation assumes that firms can and should use external ideas as well as internal ideas, and internal and external paths to market, in order to advance their technology. Open innovation, therefore, encourages organizations to search for solutions outside their organizational boundaries. Implementing open innovation in the public sector have a myriad of positive effects, including increased awareness of social problems, more effective practices based on broad citizen experience, and increased trust between government and citizens. At the core of the concept of open innovation in the public sector lies the active involvement of citizens into public sector activities. This involvement is often referred to as co-creation and co-production. Although these terms were introduced back in the 70s, recently they have gained a renewed interest as a result of technological developments, which have given citizens more control, allowing for new ways of interaction and involvement, particularly in public services delivery.
Den Rest des Beitrags lesen »


We would like to introduce our keynote speaker Dr. Shauneen Furlong of the upcoming CeDEM15 to you. CeDEM15 is an international Conference for e-Democracy and Open Government and will take place at Danube University Krems (22-25.5.20015). It brings together specialists – working in academia, politics, government and business – to critically analyse innovations, issues, ideas and challenges in the digital age.

We have asked Shauneen Furlong 7 questions relating to her professional experiences and the topics she will present at the CeDEM15. See what she responded and get to know her a bit more before the CeDEM15!

1. Your Keynote”International Challenges to Transformational eGovernment” at CeDEM15 is based upon your recent research – how did you become involved in this topic?

When eGovernment was first introduced, it offered the hope and promise to revitalize and modernize public services; reinvigorate and improve services to citizens, business and governments; and, create an exciting environment for employees to work and contribute. Countries, world-wide were inexorably engaged and urged forward by both push and pull motivational pressures to use technology to improve democratic participation, social harmony and economic sustainability. However, it has not achieved the international worldwide transformational success anticipated; in fact, it has primarily focused on transactional advancements.

I wanted to know why, and what could be done to realize its potential.

2. Which similarities, according to transformational eGovernment, have you experienced in the last 20 years, while you were working in different countries around the world?

Most countries faced similiar challenges irrespective of their position on the eGovernment implementation scale. Both industrialised and developing countries have similiar challenges in managing cultural changes with their organizations, implementating citizen centric solutions, and adequately modernizing and transforming their public sector instititutions. Many countries suffer from the challenges and difficulties with respect to process bound transactional governance, the disruptive consequences of accerated ICT, the digital divide, and organizational opposition and instransigence involved in the implementation of innovative, transformational and unprecedented government wide solutions.

3. Are there similarities – or differences – you were surprised with?

eGovernment differences arise from country characteristics and capacities such as culture, economic status and technology development. Differences also arise from technology legacy contributions, drawbacks and unintended consequences as a result of innovative implementations.

In terms of similiarities, many countries focused on transactional advancement in the proliferation of service delivery while generally protecting current operations,business processes and organizational structures.

Why were the opportunities inherent in the inculcation of technology not explored and embraced, and why was this so difficult to achieve?

4. Is there a project you’re most proud of – can you share with us why?

The World Information Services Alliance and Technology Association (WITSA), an organization that represents the national technology associations in 80 countries, deserves kudos for its recognition that eGovernment developments are vital to each country’s progress in revitalizing their public sector institutions and practices to compete and survive in the 21st century. And to that end, they invited me to design and conduct a survey seeking information and perceptions on the international barriers and challenges that hinder eGovernment success, and how they can be mitigated. This survey led to the creation of a synergistic compendium of 10 international challenges that inhibit eGovernment sucess, and highlighted opportunities within current project management methodogies to contribute to eGovernment success.

5. You are working a lot on PM (Project Management) topics related to eGovernment – what do you think should be done to improve it?

Project management methodologies, originally designed to address the industrial and manufacturing age, do not adequately respond to the needs of today’s eGovernment initiatives – the project failure rate is too high (up to 80 % in some cases). Methodologies have to be revamped to migrate from an administrative compliance methodology to a results based accountability methodology. Project management has not yet evolved to a state where it can become a key force in the finding and implementing of solutions. It does not bring enough value from technology, and does not facilitate radical changes to organizational arrangements, reengineered business processes, or more client focused human resource behaviour. This failing introduces the possibility of using an informationally enhanced, results focused, project/enterprise based management methodology to potentially address some of these issues, and highlights the need for technological support within the project management discipline.

6. What is your vision for the future of eGovernment?

As mentioned above, when introduced, eGovernment offered the hope and promise to revitalize and modernize public services; reinvigorate and improve services to citizens, business and governments; and, create an exciting environment for employees to work and contribute. Countries, world-wide could use technology and eGovernment to improve democratic participation, social harmony and economic sustainability.

My vision is that eGovernment deliver on this promise, and that it becomes the transformational force originally envisioned.

7. What do you want people to take away from your Keynote?

eGovernment brought unfettered rhetoric, anticipation and promise. It was first developed when dot com valuations were in high gear and rapid ascendancy. The prefix ‘e’ was the mantra of the era.

Even after two decades, there remains a sense of underachievement. Revolutionary changes to administration and democracy have not yet universally materialized. Many in both the public and private sector share the view that digital innovation has barely been probed. Much remains to be done. eGovernment’s first two decades have arguably been more transactional than transformational.

This can be changed in the next decade – and today’s academics in collaboration with eGovernment practitioners and subject matter experts can help make this happen.

Dr. Shauneen Furlong
SF-Photo-World Bank & PMI, 2012_2Shauneen Furlong is an ICT and eGovernment consultant and professor at the University of Toronto, the University of Ottawa and around the world. Her main topics are eGovernment and project management. She has executive level management experience in a number of Government central agencies and departments over a period of 20 years. She was nominated by IT World Canada as being one of Canada’s key eGovernment drivers and was profiled by Computer World Canada. Shauneen Furlong has published articles and peer reviewed papers for international journals, textbooks and conferences.

‘What is needed to advance Transformational eGovernment and why: A different approach to Project Management’, Technology Development and Platform Enhancements for Successful Global E-Government Design, IGI Global, University of Botswana, March 2014:

Further Info
CeDEM 15

Do you like inspiring interviews and talks?

You need to listen to Nigel Shadbolt on BBC Radio 4!


Jim Al-Khalili is the presenter of the show ‘The Life Scientific’ on BBC Radio 4 and talks to leading scientists about their work, finding out what motivates them and asking what their discoveries might do for mankind.

During the interview Nigel Shadbolt speaks about his research and what led him into the topics of Artificial Intelligence, Open Data and E-Government:

  • What are the differences in human intelligence and machines/software programs?
  • How can human expertise be implemented in computer programs and what are the limits of machines?
  • What are the differences in data, information and knowledge?
  • What are the opportunities around Open Data and which value does it have?
  • How can we put research and practice together in E-Government projects?
  • What is his secret power to bridge the gap between academics and political decision makers?

Take some time – listen to this inspiring interview – find the answers – and more on these topics!


Zum Thema Wissen auf Wanderschaft findet am 24. und 25. August 2015 das Barcamp der Gesellschaft für Wissensmanagement an der Donau-Universität Krems statt.


Das Format Barcamp wird in offenen Workshops durchgeführt. Diese Workshops dienen dem inhaltlichen Austausch sowie der Diskussion. Inhalte und Ablauf werden von den TeilnehmerInnen zu Beginn selbst entwickelt und im weiteren Verlauf gestaltet. Alle TeilnehmerInnen sind aufgefordert, selbst einen Vortrag oder einen Workshop zu halten bzw. zu organisieren.

Das KnowledgeCamp “Wissen auf Wanderschaft“ lädt ein, zu den Themen

  • globalisierte Welt
  • internationale Niederlassungen
  • fachliches Know-how
  • interkulturelle Skills
  • Wissenstransfer
  • Bedingungen für den Einsatz von Wissen
  • internationale und regionale Arbeitsmigration

in Austausch zu treten, eigene Zugänge, Ideen, Fragen einzubringen, um auf Basis dessen neue Arbeitsmethoden und -formen für Wissensentwicklung, -teilung, -bewertung und strategiegeleitetem Einsatz zu entwickeln.

Weitere Informationen
Österreich Knowledge Camp: 

Was ist die Digitale Agenda Wien?

Es geht um die Erarbeitung der zukünftigen IKT-Strategie “Digitale Agenda Wien”. Diese wird gemeinsam mit BürgerInnen, externen und internen ExpertInnen und der Wirtschaft erarbeitet.

Was ist in der ersten Online-Phase bereits passiert?

In der ersten Online-Phase fand eine Ideensammlung statt. WienerInnen, verwaltungsinterne und  -externe ExpertInnen haben ihre Ideen hinsichtlich Dienstleistungen und technischer Neuerungen online eingebracht, aber auch Sicherheitsaspekte zur Diskussion gestellt.
Diese Diskussion und innovative Ideen wurden auf der Online-Plattform gesammelt und kommentiert.

Welche Ergebnisse entstanden nach der ersten Online-Phase?

172 Ideen wurden zu einer Mindmap mit sechs Themen zusammengefasst: Serviceangebote und Aktivierung der BürgerInnen; Sicherheit, Schutz und Vertrauen in Daten der Stadt; Bildung und Forschung; Digitale Infrastruktur; IT der Stadt und IT-Standortförderung.


Worum geht es jetzt in der zweiten Online-Phase und wie kann ich mitmachen?

In der zweiten Online-Phase wird dieses Ergebnis zur Diskussion gestellt. Diskutieren Sie jetzt unter mit!

Wenn Sie schon registriert sind, werden Sie informiert. Wenn nicht, registrieren Sie sich unter:

Was passiert in der nächsten Phase und wann findet Sie statt?

Wir halten Sie auf dem Laufenden, sobald die Ergebnisse der zweiten Online-Phase vorliegen!
Mehr Informationen unter:


First, what is Share­PSI 2.0?

SharePSI is a Thematic European Network exchanging experience and ideas around open data and public sector information (PSI) policies in the public sector. The main objective is to develop best practices and requirements related to the publication and usage of data and information on the Web. Technical good practice will be considered for publication as a W3C recommendation of the data on the web working group.

How does exchanging experience and ideas look like?

Share­PSI 2.0 is organising a series of workshops, each focussing on a different aspect of open data and public sector information. During workshops, PSI stakeholders as well as project partners will present case studies, good practice and results of open data projects and PSI publication attempts. Based on their lessons learned, future data and information providers as well as consumers will avoid common pitfalls to realise the promised benefits of economic growth and increased levels of transparency.

Interview Dr. Johann Höchtl from noel on Vimeo.

Who is/can work in the Share­PSI 2.0?

Government departments, standards bodies, academic institutions, commercial organisations, trade associations, interest groups and data startups.

Why should you take part in Share PSI 2.0?

You want to

  • … solve practical and technical challenges of open data standards
  • … share your experiences and lessons learned of open data projects
  • … want to contribute good practice and/or requirements of open data projects and PSI publication
  • … work on the topic of self­sustaining business models for open data and PSI

How to take part @CeDEM15 workshop “A self sustaining business model for open data”?

  • Share your best practice:
  • Lead or attend a session:
  • Submit a paper for plenary: via e­mail to johann.hoechtl@donau­ (maximum of 5 pages, a non­proprietary format like HTML, PDF, ePub etc.)
  • Pitch a barcamp session: requires no action now; you will present your barcamp suggestions to the audience during day 1 of the workshop
  • Call for collocation: Share­PSI 2.0 partners encourage other groups to propose sessions and meetings

Where to get more information?

Am 5. März 2015 fand der E-Day:15 von der WKO in Wien statt. Unser Zentrum war mit Dr. Johann Höchtl bei einer Podiumsdiskussion zum Thema “Open Data” mit dabei. Hier zum Nachsehen.

Podiumsdiskussion: “Spielen mit Daten” mit
Dr. Johann Höchtl (Donau Uni Krems)
Dipl. Ing. Dieter Zubek (IMD)
Ing. Brigitte Lutz (Stadt Wien)
Martin Kaltenböck (Semantic Web)




Shauneen presents findings uncovered during the years of her work and research in Canada. Transformational eGovernment is based on the hope and promises that lead to democratic participation, social harmony and economic sustainability. Yet why are some eGovernment strategies more successful than others?

#CeDEM15 Keynote
“International Challenges to Transformational eGovernment”
Shauneen Furlong
Professor and ICT and eGovernment Consultant, Universities Toronto and Ottawa

All #CeDEM15 Keynotes

Den Rest des Beitrags lesen »

CeDEM-Share-PSI Workshop, SE 1.4 Context – Specific Critical Success Factors for Open Data Publication and Use (Anneke Zuiderwijk, Iryna Susha, Yannis Charalabidis, Peter Parycek, Marijn Janssen)

This workshop started a year ago from the idea that certain success factors only apply to certain contexts or countries. Participants of the workshop came from a wide variety of open data activities and initiatives, apart from the PSI one. In previous research a generic list of open data success factors were defined: 1. quality of open data publication, 2. the use of open data and 3. emerging impacts and benefits. Based on a literature research there were only 3 publications dealing with evaluation of success factors, and researchers tried to categorise the areas of CSF (critical success factors). The idea behind this is that categorising CSF can help understand and manage them better. Den Rest des Beitrags lesen »

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