#cedem13 Day 2 morning, Track: Open Collaborative Government & Social and Mobile Media for Public Administration, Chair: Sylvia Archmann, Norbert Kersting

E-Participatory Map over Process Methods in Urban Planning

Karin Hansson, Göran Cars, Love Ekenberg, Mats Danielson

Karin Hansson looked at the definitions of e-democracy, and found that many of these are often contradictory and include exaggerated expectations. The aim of the project is on the one hand is to to understand participation, and on the other hand, how to improve the participation processes.

The study shows that often the agenda is set by experts or authorities, rather than being developed within the local-global public sphere. It is necessary to consider the participant: who is the participant, e.g. is it the residents today, or the ones tomorrow? Is it the local residents, or the city at large? In some cases it may be necessary to try to inlcude all groups.

There is a need for methods that are able to present and represent the participant groups. There is also a lack of methods to visualise the representation of such groups.

The authors therefore propose an e-participatory map. This is to be a guideline that depicts the different methods of participation, and needs to include the decision layer, the  interactive layer, the discursive layer. The map also  shows the need to inlcude the participants, the participatory methods to be used, and setting the agenda. This map can also be used to help clarify expectations, define concepts, define who is involved, how best to combine different methods, and how to combine analog and digital  methods.

Web 2.0 in Russian Open Government: Political Role of Internet Users Communities

Radomir Bolgov, Andrei Chugunov, Alexey Bunkov

Radomir Bolgov focuses and assesses in his presentation e-participation and open government in Russia. Open government projects have been launched by the Russian government,  e.g. maps of wood fires, but these projects are not as successful. One reason for the lack of succss is that the projects are not monitored once they have been set up.

A decree in 2012 lead to a Rusian Public Initiative portal http://www.roi.ru. This is an information disclosure system about official regulations projects, the results of public consultations, listing of information. It focuses on several themes, e.g. the development of infrastruture, public adminstration and legislation, social sesrvices, ecology and security, at different levels of governance (local,municipal, regional).

There are several problems with this platform, above all, it seems to present Potemkin e-villages. In addition, citizens are often not aware of open government activities, and 95% of the visitors to the open government site are not aware of the puropose of the initiative. Fianlly, open government in Russia is limited to discussing on how to make government better, but not on disclosing data.

Social Media Analytics for government in the light of legal and ethical challenges

Verena Grubmüller, Bernhard Krieger, Katharina Götsch

Gaining feedback has become an increasingly important aspect of internet usage, and governments too are using the internet to gain feeddback. Accoridng to the United E-Government Survey (2012) , this is done in many countries, developing countries too, and this information is used to inform policy.

It is not clear though whether this information harvesting is done manually or automatically. The social analytics tool (SMA) looks at publically available user-generated content, then the tool selects, filters, analyses the contents before forwarding this to the policy makers.The difference to other similar toolsis that it has been specifically developed for public authorities, and is based on the relevant keywords.

There are privacy cand data security issues that need to be considered. Whilst citizens are not concerned about data issues in their general use of social media, they become alot more careful about such issues once they know govenrment is collecting this information. The legal framework  often lag behind other developmments, and this social media analytics often a legal gray area.

Government Activities in Social Media

Sarah Hartmann, Agnes Maink, Isabella Peters

If we are to achieve Castells’ (1989) informational cities, then authorities need to provide ICT  infrastructure and encouage political willingness.

At the same time, it is necesssary to be aware that the concept of government/  e-government has changed: whilst Moon’s (2002)  defintiion focused on achieving efficacy and transaction, Government 2.0 (in 2012) needs to be more open,  encourage social communication and interaction.

The project looks at 31 cities worldwide considered to be “informational cities” and how they link and use social media services.

A number of  cities link to social media services, but for example Berlin, Hong Kong, Helsinki, London, Los Angeles and Stockholem use social media but have  no links from their  homepage. The cities that are most active, such as Berlin, Seoul, Barcelona, Vienna and New York are very active on social media platforms, but hey tend to focus on 1-2 services.

One of the main conclusions of this study is that it is not always an advantage to engage in many social media services – it does not lead to more followers/likes, and it is better to focus on 1-2 services.